Victra, a Verizon Authorized Retailer in Toledo, OH, offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. The staff is known for being friendly, knowledgeable, and dedicated to providing a positive experience. Customers appreciate the helpfulness of employees like Jason, Yaree, Casey, and Drake, who assist with switching services, setting up new devices, and offering great deals. Many reviews highlight how efficiently they handle the process, often enabling customers to walk out with fully set-up phones the same day. Customers also value the honesty and transparency about costs and options. However, some mention challenges such as long wait times and accessibility issues for those with physical challenges, noting that waiting for 45 minutes can be painful. Overall, Victra aims to connect customers with technology in a trustworthy, fun, and profitable way, ensuring a helpful and friendly environment for those looking to upgrade or switch their wireless service.
Very nice customer service. Went in to pick up an order before closing time and the employee was very patient and kind.
February 2025
I was very pleased with the assistance I received from Brennen the Verizon rep at the Reynolds Rd location. He was pleasant, professional and social making it an enjoyable experience. Thank you again Brennen!
January 2025
Jason did a great job, and fixed the issue with my phone, thank you very much.
