Valley Ford Truck, Inc. is a local Ford dealer that proudly serves the community with their service, new car sales, and used car sales needs. Customers have had mixed experiences with the business, with some highly recommending their mobile service as a timesaver and praising the awesome manager, Sabrina. However, others have reported poor customer service, such as lack of communication, being passed around to multiple employees, and unexpected fees. One customer was disappointed when promised fees were not waived, and the service manager did not return their call. Despite this, the mechanic, Michael, was described as pleasant and helpful in answering questions. On a positive note, another customer had their truck towed to Valley Ford, and the problem was assessed and fixed quickly, leaving them very happy with the service. Similarly, a customer had a good experience where the service staff drove them home and later delivered their car, with the customer stating they want "Ford A1 service all the time everywhere." Overall, the reviews for Valley Ford Truck, Inc. are mixed, with some customers praising the service and others reporting disappointing experiences. The business seems to have room for improvement in providing consistent, transparent, and attentive customer service.
Just a great team, my oil change was done fast and right.
July 2026
Extremely nice dealership. I am definitely going back.
June 2026
I have gone to Liberty (Medina), Montrose, Auto Nation (Westlake), Gillingham, and Ken Ganley West. Valley Ford Truck's service department left them all in the dust. I will use Valley Ford for any and all service needs I have for the life of my truck.
