Victra is a Verizon Authorized Retailer located in Waterville, OH, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers have praised the knowledgeable and friendly staff, particularly highlighting the exceptional service provided by team members like Gabe, T.J., and Lee. Many reviews mention how these associates are informative, helpful, and able to resolve issues efficiently, often going above and beyond to ensure customer satisfaction. Visitors have noted the professionalism and courtesy of the staff, with multiple accounts of successful problem-solving, particularly regarding device switches and billing concerns. Overall, Victra strives to connect technology to life in a trustworthy and enjoyable manner, making it a recommended destination for anyone seeking wireless solutions in the area.
Thank you Colin for amazing customer service and helping me with my new phone!
August 2025
We had the BEST service from Gabe helping us get a new phone while we were in town. He went above and beyond with his help and it is so appreciated. And he loved our Berniedoodle!
August 2025
Gabe did an amazing job of helping us switch a device on our account. Dealt with all of the issues and verified that everything was working before we left the store. Would definitely ask for his assistance next time!
