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“The sales staff at this store location are phenomenal!
Unfortunately my phone (under warranty) stopped working due to a defective battery issue and Keenan helped me to problem solve the process in ways I was unable to due to the stress of the issue. It was a frustrating process of accessing customer service with no ability to use my phone and also trying to coordinate a fix (at another location) or decide on a replacement.
I will be forever grateful for Keenan’s willingness to help me with an issue that was not connected to sales but his dedication to simply help a customer who was struggling with a problem. He helped to communicate to other staff to anticipate how to help (this was a multiple day process) and to top this off, he followed up after my replacement was working by calling to check to make sure everything went smoothly.
In addition to Keenan’s help, another staff, Tyler, aided me in the process of getting my replacement phone up and running which was complicated due to errors customer service made in the replacement process. Both gentlemen were patient with the errors others made, bent over backwards with genuine kindness and assisted a customer who was paying only the cost of a deductible for a defective product. For me this was not a simple little ‘fix’ and the way Tyler and Keenan helped me, they renewed my faith in humanity in a really challenging week.
I am a customer of Verizon because of the incredible customer service from this store and the staff at this location consistently over the years.”
“Sales manager Noor was absolutely amazing and very helpful. She made the process seemingly simple and never broke her professionalism even when handling several customers at the same time. I’ll definitely be back because of her.”
“Christina was excellent. She was knowledgeable of Verizon policies and professional. She helped my family transfer from T Mobile to Verizon and transferred my daughters' Android data to Apple. I was impressed by her ability to navigate both operating systems.”
“Never left a T-Mobile store so happy. They have a new manager and he’s absolutely the best! Saved me money monthly & I walked out with 2 new tablets! Thank you Caleb!”
“Cole and Juan's customer service was great, in a world where customer service is very lacking. They went out of their way for 30+ min to help me to get my father's account transferred. Very personable and caring. This is the store I recommend for all of my T-Mobile transactions. Thanks guys!”
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“Went in for an upgrade and was greeted by Tripp who was very friendly and professional. He hooked me up with my upgrade and informed on other upgrades available for my account. Would definitely recommend this store to anyone. Great customer service and again Tripp is excellent to deal with!”