Victra is a Verizon Authorized Retailer in Westerville, OH. The store offers phones, tablets, accessories, and device protection. Reviews note that representatives are knowledgeable, informative, kind, and courteous. They do not pressure customers, instead taking needs into consideration. Staff are very good at their jobs, helpful with setup, and can resolve issues quickly. However, this is not a corporate store, so there are limits to the services they can perform compared to an official Verizon location. The mission is to connect technology to life in a trustworthy way.
Cole, Sam and Ken were downright awesome! Extremely approachable, knowledgeable, enthusiastic about making my experience an 11+/10! They were non-judgmental about my boneheaded move of swimming in the ocean with my phone in my pocket. I have never had a better, smoother and lucrative experience upgrading my phone!!
June 2026
Sam was absolutely wonderful today helping me and my mom upgrade my mom's phone. Very friendly, quick, informative and helpful! No sales pitches or trying to convince you to change your phone plan and spend more money. This was the easiest process to getting a new phone I've experienced.
June 2026
Samantha was wonderful! Answered all of our questions...was very knowledgeable on all services and supplies for what we needed. Always such a good experience at this store!
