Roush Honda Service Center provides auto maintenance and repair services for drivers in Westerville, OH, and surrounding areas like Columbus, Gahanna, and Dublin. The team of certified technicians handles everything from routine oil changes to repairs for transmissions, brakes, and A/C concerns. Customers can schedule appointments online or visit the store to discuss a customized plan for their Honda. Many reviews highlight excellent service and personalized care. Several customers report that advisors provide superb communication, regular updates, and finish repairs ahead of the promised time. They describe feeling put at ease about costs, especially when repairs are covered under warranty extensions. This service restores faith for some, with customers stating they will return for all future service and referrals. While a few customers mention having negative or frustrating experiences in the past, they note that the service department always corrected the issues and made things right. In recent visits, service advisors and the service director have gone above and beyond, jumping in to sort things out and provide what is described as far and beyond customer service. This leads customers to confirm they will not hesitate to come to Roush from now on and will look there first when buying a future car.
I mostly have good experiences with service here. There have been a couple of times when I didn't get any notification on when my service was completed, and I had to prompt for an update.
March 2024
Service Director Mehdi Lalani went out of his way to treat us right when our car needed repair. Service advisor Amir Ali also did a great job for us! We have purchased five new cars from Roushonda in the last 25 years. When it’s time to buy another car, it will be from Roush.
March 2024
Jayson Singratsomboune was fantastic! He was able to help me with my service quick and easy. 10/10 service from him.
