AutoNation Ford Westlake Service Center is a prominent choice for Ford service in the west Cleveland area, serving customers from nearby cities like Elyria and Amherst. The center is staffed with expert, factory-trained technicians who ensure that vehicles receive proper care. Many reviews highlight the friendly and professional staff, with customers appreciating the clear communication and updates throughout the service process. However, some customers have reported issues with scheduling mistakes and misunderstandings regarding maintenance packages, leading to dissatisfaction over perceived discrepancies in service coverage. Despite these concerns, many customers express gratitude for quick and thorough service, especially in emergency situations like tire repairs. The service center offers convenient options such as shuttle service and a comfortable waiting area while diagnostics are performed. Overall, AutoNation Ford Westlake provides a mix of excellent service and minor challenges, making it a notable option for those seeking reliable Ford maintenance in the region. Customers are encouraged to confirm details of their service plans to avoid confusion, while many appreciate the efficient handling of repairs and the commitment to customer satisfaction.
My trip there was wonderful. Very nice worker helped me and let me know what I would need by winter. I took care of it then great place.
August 2025
Outstanding service - from scheduling to the service advisor to the service tech. Kept me updated and provided shuttle service and delivered my car when completed. VERY FRIENDLY STAFF!
August 2025
What you serviced was my husbands Focus. ha said he was pleased you found the problem so quickly and corrected it. Thanks for such quick and thorough service.
