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“I always receive excellent service and assistance here. They never cease to amaze me with their patience and helpfulness. They must have tons of ridiculous questions and situations all day, but they never seem to let that affect the service they give. Today was no exception, Heather noticed that I had requested to return some thing at Whole Foods instead of at her store. She simply and clearly describe what I could do and allowed me to stay at the counter and fix it while she stepped aside to help someone else. Your kindness, efficiency, and helpfulness is so appreciated!
Highly recommend this business!”
“I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster”
“Great service! Had to pick up something from the terminal today and the office staff were great; short dock workers, one of the office guys loaded me up so I wouldn't have to wait! Thank you!”
8:30AM - 7PM
377B Lear Rd, Avon Lake
Shipping Centers
“Shout out to Grace! The most friendly worker at the Avon Lake UPS store. She always makes me smile and gives the best service anyone could ask for. I don’t know her last name but she deserves recognition!!
❤️THANK YOU GRACE❤️”
“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“Just dropped off packages here and Riley was amazing, he was a huge help and so ever pleasant! He was helping a customer when we walked in and he was so nice and helpful and when we stepped up for our turn he was so pleasant and above and beyond helpful for our return! We thank him so much!”
“Everything today is either picked up and Bought and already included shipping.UPS store is good for a residential package or a last minute rush to a customer. Packaging is very expensive but that is the nature of the service. I found my experience was prompt and courteous. I always enjoy a suggestion about how I can do things better or a did you know fact! I have been in sales a longgg time and today we can’t assume anything because we don’t know everything.”
“I can’t say enough great things about this UPS Store (Fairview Park on Lorain Road)! There’s a newspaper trend going around where people use personalized designs in photoshoots for birthdays, anniversaries, or big announcements. I wanted to do something special for my 30th birthday photoshoot in Brazil—but I didn’t just want a front and back like most people. I designed a full “newspaper” with a custom front and back, plus two “inside” pages as a heartfelt thank you to my family.
I came to this store hoping they could bring my vision to life, and they exceeded every expectation. I explained what I needed and why it was important to me, and they jumped right in to help. They walked me through everything—from helping me choose matte over gloss to avoid camera glare, to printing on durable material that could survive my suitcase. It came out exactly how I envisioned, folded perfectly like a real newspaper, and all for under $20!
I’ve been to this location before for passport photos, shipping, and more, and the service is always top tier. But this time they helped turn a dream into reality. Thank you to the entire team for being kind, patient, and genuinely helpful. You made my 30th birthday celebration everything I hoped it would be!”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“Amazing Customer Service from the Young man working printing/copy area. I needed several papers laminated and he got the job done within minutes. I am pleased with how well they turned out (the thickness & sturdiness) and the speed at which the job was done. The price is reasonable. The staff member was multi tasking and helping other customers as well. A++”
“I had a bunch of Amazon returns to make. Zai and Gwen were so friendly and so helpful! It was near the end of the day and they still treated me kindly. I’ll go out of my way to come to this location!”
“Anthony helped me out big time shipping off a product for my company. At first it didn’t look promising due to package issues but Anthony stepped in and got it done! Big sigh of relief. Really appreciate what he did.”
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“I had a great experience at this store today thanks to Kathie! I stopped in to print a few things for an upcoming trip, and she was incredibly helpful and knowledgeable. She made the whole process quick and easy, even offering suggestions to make sure everything printed perfectly. It was such a relief to have someone so kind and capable assisting me when I was in a bit of a time crunch. Thanks again, Kathie!”
“Had a package that was sent incorrectly the post office was on it the moment I sent a request for a case. With in a day my package is rerouted and coming to me. They even called to tell me. I love my local post office and the people there. Keep up the awesome Job. I appreciate all you do especially being short handed you all rock”
8:30AM - 8:15PM
6955 Engle Rd, Middleburg Heights
Shipping Centers
“Jeffrey from this location was amazing when I came it helping me resolve my issues with shipping my items back to a manufacturer. If he is on sight you’ll be well taken care of.”
“The young lady that was working behind the counter yesterday around six 7 PM was extremely helpful. First time ever I’ve had anyone behind a FedEx counter be so helpful. Usually it’s quite the opposite.THANK YOU ! Who ever you are, I should have asked for her name.”
“It's is new building near the airport and they are friendly people but it's appointment only and you can come here overnight no problem they don't have gate and no rest room for truckers , couple hours unloading very fast.”
“I’ve been in Cleveland temporarily for the last five months and had to have multiple things shipped to me via this UPS store. I also shipped out multiple packages at the UPS store. The staff has always been friendly and helpful every single time I’ve been in there, including today when I was held by Jesus. About a generally positive experience in most UPS stores, but I like the staff here at this one a lot.”
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“The staff was so friendly and quick. They were helping someone else who needed additional assistance and Anna had someone else step in so she could help me get in and out.”