“They offer a customer oriented experience compared to big name banks. The comfortable atmosphere allows you to relax and drink fresh coffee or tea while you wait on other customers, which is rarely ever. Tucked away on the first floor of an office building, you will enjoy the friendly staff and relaxed environment.”
“I love this credit union! Jennifer R. has been working with me to improve my credit score so that I can have a better way of living. She is absolutely fabulous and is very insightful and patient. Highly recommend this credit union and Jennifer R.”
“Everyone is very helpful and friendly. Adam, who is very knowledgeable, set up my checking & CD account which offers very good rates. Their website is very secure and easy to navigate. Highly recommend Cardinal Credit Union.”
“I had a great experience at this branch on Monday, 12/18. I went in to cash a check; the teller Anna was very polite and helpful. While at her station, I saw an informational flyer about high rate CDs, which she gave me further information on and contacted a loan officer to assist me further. That’s when I met with Ray, who was efficient, knowledgeable, and very helpful. All in all, I cashed my check and was able to open a 7-month CD in under 15 minutes. Very grateful for this branch.”
“I wish I could’ve give these guys 10 stars. I walked in around 5:00pm on 4/1/22 and they young lady who helped me was an absolute delight! Not to mention the courteous staff who made sure to greet me as soon as I arrived. All though my time here was very brief (thank you!!) it left a lasting impression on me that there are still people out there who are still passionate about their line of work. Thank you to the mentor staff for setting my weekend off on a good foot after a long grueling week! Thank you guys again!”
“I recently had the pleasure of visiting Dollar Bank in University Heights, and I can’t say enough good things about my experience. From the moment I walked in, I was greeted by a friendly and welcoming staff who made me feel right at home. The atmosphere in the bank is incredibly relaxing and calm, which made my visit stress-free. The building and parking lot were impeccably clean, adding to the overall positive experience.
I was dealing with a somewhat complicated issue, and the staff went above and beyond to assist me in resolving it. Their professionalism and efficiency were truly impressive. They were knowledgeable, capable and exceptionally kind and respectful throughout the entire process. It was clear that they genuinely cared about helping me, and they took the time to ensure that everything was handled correctly.
What really stood out to me was their exceptional follow-through. Even after my visit, they kept in touch to make sure that everything was resolved to my satisfaction. This level of customer service is rare, and I truly appreciate the effort they put into going the extra mile.
Overall, my experience at Dollar Bank in University Heights was outstanding. If you’re looking for a bank that offers top-notch customer service in a welcoming and clean environment, I highly recommend giving them a visit. You happy to did.”
“I love banking with Century Federal Credit Union. The service is superb and they have convenient locations. I love using the app to manage my funds. I can also move funds to other family members easily if our accounts are linked. I’ve transferred money to foreign accounts and it was securely managed every step of the way. I’ve been a customer over 25 years enjoying wonderful benefits and great rates.”
“Very nice people at this bank. I went in to close all my Citizens Bank accounts because Citizens Bank SUCKS. They even help me set up auto pay from my new PNC checking account.”
“Best KeyBank branch I have been to. The Branch Manager, Mellissa, is outstanding. I have since relocated out of state for work, but Mellissa and the Chesterland continue to support me from afar. This branch is a huge reason why I have not switched to a local bank - their customer service (across the whole company to be fair) is unmatched. Thank you, Chesterland team!”
“Had to perform several high stress, high priority, and time consuming transactions for our company that has its accounts with FNB. Vikki (branch manager) and Nick (assistant branch manager) were exceptional in the handling of these transactions. Very professional, thorough, and respectful. Special thanks to Nick who went over and above resolving an issue from an error made on our end. His attention to the problem and efforts in resolving it were exceptional! Thanks guys!”
“I went it with an issue on my account. DeShaun and Jessica took the time to help me figure out the problem and where it originated from. They were patient and understanding of my problem. Great customer service. I wish they were working at my local bank.”
“Only used the ATM on this visit. It was easy to get to, but a little confusing to leave from as you are supposed to drive around the back of the building.
If I need to go inside, I'll use this branch, otherwise I bank online.”
“I took Home Equity Loan with Citizens and they directed me to Mary Jo at this branch to close the loan. She was a pleasure to work with and got my documents processed in around 15 minutes. No waiting when I arrived. Nationally the company is just okay. I've actually had some difficulty communicating with Citizens Loan Department on a national level. After closing I had another situation came up with checks drawn on the loan and this local office has been very easy to work with to return money to my account quickly. Thank you also to Angie at this branch who has made my business a priority.”
“I love the Mayfield branch on Som Center Road.. I have always been welcomed with a hello by everyone which is so nice these days… Zoya is very knowledgeable and explains everything in depth….Amanda (bank teller) is absolutely wonderful!! She always greets me with a big smile and addresses me personably….When I come to do my banking, I always hope that Amanda is available for me… She is a Gem and I hope she gets promoted, because she deserves it!! … Nate”
“I visited this beach yesterday and the staff was very kind and professional. Ms. Kelly answered all of my questions because I am thinking about switching my accounts over from another bank. Keep up the good work!”
“I had an issue with the ATM malfunctioning and messing up my account and balance. Deshon Terrell from this branch stayed working on it very courteous and professionally until he resolved the issue for me. Good customer support and thank you.”
“Kristi Komara and Christine Hartog are some of the best people you could ever deal with. I had a horrible experience with another bank and Kristi and Christine treated me like I was family, worked out a fix and had me set up in no time. This isn't the first time Kristi has helped me get things right. they are the real deal and one of the few exceptional people left in business. These are the people that businesses need this bank is the best. You are a name not just a account.”
“My experience at Cardinal Credit Union was efficient and successful. A big thank you to Jennifer for helping me with my car purchase and credit score. I would highly recommend their services.”
“Deposited a check and they placed a ten day hold on it before I could access the funds. I could of just to the check to 5/3 the bank it came from and just cashed it that day.”
“JEREMY!!! If you stumble upon any problems whatsoever, this man performs miracles. I just appreciate you so much, your understanding and ability to quickly resolve something that customer service seemed to have no options to help me for 4 days. There won't be anyone else I will attempt to reach should I have any more problems. Again, thank you from the bottom of my heart.”
“I see Kelly there very often, and she is always so friendly. She is always fast, efficient and cheerful. I've never had a problem there. I've been using the bank for 12 years, and it's been great, but Kelly goes above and beyond.”
“The young bank teller helped me pay my credit card bill he was helpful I forgot his name. Shout out to him though my bank account wasn’t working for some odd reason. He’s a boss fasho and the building is always clean when I enter and they greet me with a hello and a smile. It’s been chill.”
“I was in Chase Bank today everyone so pleasant I've never felt so welcomed anywhere like today they even made my Granddaughter feel awesome AS well... Had some great things for us as well.. Great staff and Manager”