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9AM - 1PM
34465 Euclid Ave, Willoughby
Banks
9AM - 12PM
4015 Erie St, Willoughby
Banks
“First time at this branch and any Citizens Bank. Promptly greeted, little wait time and Maureen was great with setting up new accounts. She made sure online access and debit cards worked before we left as well.”
8:30AM - 12:30PM
4012 Erie St, Willoughby
Banks
“Through an agreement I can use Firefighters Community Credit Union (FFCCU) through shared branching that allows me as a member of a different credit union that's out of town to use FFCCU's services as if I was a member of FFCCU. I have never had a bad experience working with FFCCU and appreciate that they have helped me make large deposits, get money orders, cashier checks, count coins and treated my kids well when they've come in to bank.”
“The banking manager Ryan Cortright is the absolute best. He’s very knowledgeable and transparent in helping you solve any conflicts with your account. Plus with over twenty years in banking experience. He’s the go person at this branch.”
“Sharon was extremely helpful! I was locked out of my online banking. 3 phone calls to customer service were unsuccessful. Within 10 minutes, Sharon had fixed the problem. Much appreciated!”
“If the ATM is working properly which they do have regular issues with but if working properly usually a smooth transaction quick and I like how you can choose the size of bills. ?”
“Jack (Teller) was absolutely amazing. I couldn’t have had a better experience and I needed some very confusing stuff done. He was so kind and helpful the entire time!”
“After having some issues with 5/3, the 'customer support worker' was one of the most helpful people I have ever dealt with. He addressed my problems with the bank, and restored my faith in the organization. If you do have an issue with 5/3, I highly recommend reaching out to their support team, I'd be shocked if they couldn't find common ground with you.”
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“Absolutely love the Willoughby Branch. Everyone is so friendly and helpful. The assistant manager Jessica. Always assists me and helps me out. The tellers Karen and Maria are always so polite and upbeat. Makes it a welcoming environment.”