Auto Parts in Choctaw, OK

“I went to AutoZone. They couldn’t help me. I went to O’Reillys for brake pads and the manager and the young man at the counter was extremely helpful, knowledgeable, and very friendly. I was able to get in and get out. I will never go to AutoZone and I will only go to O’Reillys for auto parts from now on thank you very much O’Reillys for your help. This is on NE. 23rd St. in Midwest city once again thank you for your help and for my brake pads
Gail Abbott”

“It’s been my experience both as a consumer and as a small business owner, that the “value” of a company/product is only truly instantiated when things go wrong. After nearly 2 decades of being a mostly loyal (bout 70/30) customer, I can genuinely say that all interactions have been on par and the experience was a pleasant one. However, that was put to the test today. Unfortunately due to Covid lockdowns and subsequent business loss, it’s been a daily fight to keep “the dream” alive for my family of 6. Over the last year, our one vehicle has broken down more times than I care to count, leaving me stranded and unable to work. Needless to say, it’s costing us more than just the repairs. Between lost wages and lost time, feels like I’m losing my mind.

Then today. Not sure who/where the administrative error occurred, but somehow something didn’t get entered properly and nearly cost me a job that my family desperately needs to keep going. With a company as large as AutoZone, it’s an easily understandable problem….but the problem isnt nearly as significant as what’s done about it. It’s been nearly malicious the way companies just write off their customers saying “nothing we can do,” leaving us feeling practically helpless. Just as I was preparing for yet another disappointment & hardship, managers Dylan Lombes and Rob Washington (store # 04287) worked with manager James Sanders (store # 0562) to identify the issue, and QUICKLY implement the best solution. I was literally left speechless by the end of our interaction. Which as you can tell by the length of this review, isnt often.

Guys, y’all rock. Thank you from the bottom of my heart. That “mostly loyal” is now “I’ll go out of my way loyalty!”…”

“Jo was incredibly friendly and helpful in getting my headlight replaced! I was told it would be a 3+ hour wait at the 23rd and Douglas Walmart so I decided to try Choctaw, and I'm so glad I did! Thank you!”