Westlake Ace Hardware is dedicated to being the Helpful Place for all hardware needs, including plumbing, tools, grills, and garden supplies. Customers consistently praise the store for its knowledgeable and friendly staff, who are always ready to assist with finding items and answering questions. Many reviews highlight specific employees who went above and beyond to provide exceptional service, such as staying late to help customers and personally assisting them with their purchases. Shoppers appreciate the good quality products available, particularly in plumbing supplies, which are often hard to find in larger stores. The store's return policy is noted as being straightforward and easy to navigate. While some customers mention that prices can be higher than other places, they acknowledge that the quality of the brand-name products justifies the cost. Overall, Westlake Ace Hardware is recognized for its commitment to customer service and the extra effort put forth by its staff to ensure a positive shopping experience.
Very friendly helpful staff. Cheapest place I found to have a house key made
March 2026
When you can't get help at lowes or home depot, there is always someone to help you at Ace. Only reason I don't go here though is they quit giving 10% discount to veterans.
March 2026
The older lady there is super helpful and sweet , She tries to help you with your needs and makes sure you leave with what you needed
