“An old school hardware store where everyone should go for any home repair supplies or odd tool needed for it. Also get all of my mower parts here. If you walk through you will find stuff you need that you didn't know about. Garden supplies, chain saw stuff they got it. I have been a customer here for more than 25 years!”
“Hello, I wanted to pass along a suggestion that could really help bring customers into your store. A lot of people are struggling with high prices right now, especially on basic home maintenance items like HVAC air filters. It would be great if Ace Hardware could carry more low-cost furnace and air conditioner filters and advertise them clearly as budget-friendly options. Many stores mainly stock expensive premium filters, but there is still strong demand for simple, low-restriction, affordable filters for older HVAC systems. Offering inexpensive filters in common sizes could bring in repeat customers and help families save money. Even a small display or promotion for “low-price basic air filters” could set your store apart from competitors. Thank you for considering it.”
“Love checking in here for all the deals on what I need for client projects etc. Great prices and of course you gotta say hi to big Jim (giant blue dino in the lot)”
“I bought a Storage Unit and buying that came with many questions! Evelyn at the Pro counter went above and beyond to assist me! My entire experience at Home Depot was amazing!! Customer Service rating would definitely be a 10!!”
“Halloween stuff is here and I'm loving it! The store is clean and well organized. It's a ginormous place, of course! Great selection. Friendly staff. Parking is a breeze. They had some pretty great Halloween animatronics!”
“Excellent selections when looking to work on that yard. Prices have gone up ,just like everywhere else but still a good place to visit . I always enjoy my stop there”
“Julie was absolutely amazing at the front. She was trying to get us to be able to do a survey and it wasn’t working but she was amazing and trying so hard to help us and I wanted her to still get the recognition she deserves”
“Never in my life have I had an enjoyable experience in a Lowe's. When I found out that I needed a new lawn mower I was dreading having to come here and purchase one. When I got here I was pleasantly surprised by the friendly customer service and help I was greeted with. The staff here helped me when I rang up the wrong lawnmower and even got on the lift to get the right one. Jess especially was great and helped me find the most cost efficient one for my budget. She was incredibly knowledgeable about her work and spend a lot of time comparing lawnmowers without pushing us a certain way. Heaven at the register was very soft spoken and understanding when we rang up the wrong items. She made us laugh while working with us after we became frustrated. She was very well trained with working with long lines and had very strong customer service.”
“Found everything I needed. There were associates everywhere who knew exactly where everything was. They were all very friendly and professional , too. I'll be coming back.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.