This Metro by T-Mobile location receives consistent praise for its excellent customer service. Multiple reviews highlight staff members who are helpful, professional, courteous, and knowledgeable. Customers report feeling like a real customer, with service that goes above and beyond during stressful situations like replacing a broken phone. The team is noted for being patient, sweet, and easy to talk to, even during lengthy transactions. Reviews specifically mention the staff's ability to keep customers within their price range and reverse poor experiences from other locations. The store earns loyalty, with customers stating they will definitely return and use this location from now on due to the great experience and top-notch support.
Karina it super helpful and knowledgeable and very friendly. She is super talented helping multiple people at once so everyone is getting help.
November 2024
good customer service and was able to fix my phone same day! Yaritzy was super nice.
March 2024
Amber is my hero! She completely reversed the poor experience I had encountered at another metro location. The customer service and support she provided went above and beyond, all while training a fellow employee. I will definitely drive a little out of my way to visit this location again!
