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“Angela is my favorite person ❤️ I will only deal with her and her only!!
She absolutely understanding and willing to work with u!! She is my favorite ? person!! ??”
“Symone was such an amazing help to my wife Cynthia and I. She explained things in a way we understood and was so helpful. We even went back today w our trade in phones and she remembered us and helped us get the trade ins done quickly. I honestly wish we could give her 20 stars. Thank you Symone!!!”
“I would like to thank Isabelle at this location for her ABOVE AND BEYOND help she gave us tiday. I am 78 and my husband is 80 and we are not that savvy but Isabelle explained EVERYTHING TO US SO PLAIN and we are SOOOOO THANK FOR HER..NEVE R LET HER GO, Thank you Isabelle and thank you AT&T !!!!”
“The five stars that I'm giving is because Chris and Gilbert (the store manager) in Midwest city was very helpful.... However the boost mobile customer service line was rude and disrespectful -- I wouldn't recommend boost customer service to anyone.”
“The store LeighAnn is absolutely amazing she's super helpful, professional and friendly! She multitasked amazingly and I will definitely be a customer at this location again!!”
“Had a great experience here switching over from AT&T. Got new phones (S25's) without having to give up old phones, plus a couple hundred $ for each line in Sam's Club credit. Absolutely no drawbacks. The associates were professional a.d friendly and took care of us. Super experience!”
“Brought a friend here To get a government phone, the associate was very friendly, very helpful, and very knowledgeable. I wish I could remember his name. I would highly recommend this location to get your government phone.”
“Leigh Ann was amazing! She went above and beyond, even staying over an hour after close to help me walk out with a phone and saved me as much money as possible. I 100% recommend this cricket just because of customer service alone. Ms Leigh Ann deserves a raise and then some !”
“For about 7 months I’ve dealt with an issue with Verizon trying to return a HomeKit after numerous calls and time wasted with no results I was at my wits end I had no other choice but to go to Verizon store for assistance when I was told I couldn’t by customer service reps on the phones! When I arrived things seemed to be the same outcome then an angel by the name of Jennifer was relentless and did not give up on helping she figured out how to take my HomeKit back which no over the phone reps could help she went above and beyond for me so after dealing with that for 4 hrs the manager DeAndra helped wave some fee that they tried to make me pay due to their mess up! I’ve finally got a 7 month long issue resolved with the help of these two ladies, customer service at its finest. These ladies deserve more than 5 stars thank you Jennifer and DeAndra.”
“Darnell was extremely helpful during my visit yesterday . Even though I was in a rush and probably not the most patient customer, he stayed calm, patient, and professional the entire time. He took the time to walk me through everything step by step, was honest about the entire process of getting a new phone with and without trade -in, and made sure I understood my options. He also offered to help with setup if I needed it, which I really appreciated. Very respectful and knowledgeable. Excellent customer service all around.”
“Will and Jarrod (spell check?) were super friendly and helpful. I’ve had an issue with my cellular plan on my Apple watch and had to go to Verizon two days in a row. Both times, Will was extremely helpful and patient and did what he could to help resolve my issue! I’ve never had any negative encounters with anyone at this location. 5 stars :)
**Edited to add that I had contacted Verizon support via phone and text and kept getting passed off to other technicians and half of the time they couldn’t understand what I was explaining. Going to resolve in person has yielded much more success than my several attempts to use online/over the phone support.”
“It was very fast, however, very detailed. We were asking them to do everything under the sun and they did it and they did it with grace and poise and confidence! I love my T-Mobile team.”
“Let me start by saying I am leaving this review based on the employee working here most of the time. JASON IS ONE OF A KIND. This guy works with integrity and generosity everytime. He helps and is honest when it comes to anything from new service to a simple tech prob. He should get a special title and salary for what we always see him doing for customers. I never see anyone else bother to do so much. He goes above and beyod. He also kindly greets instead of ignoring customers. Most important, he is not scamming like so many others. There are a few of us I know will not go in if he is not working. Metro seems to be really suspicious and scamming many friends have given me scary stories and the false advertising is off the chain. Metro needs to tighten up and people should take some humanity tips from this guy!”
“Bryant and Gabe were absolutely amazing in helping my mother and I to be able to upgrade our phones! We have been with Metro for over 5 years and they were professional and knowledgeable in helping us find discounts and the best phones for our needs. I highly recommend going and seeing them for your next upgrafe!”
“Staff professional and very tuned to customer service. I first spoke with a trainee, Malik, and he was great. It's a good sign when trainees are this helpful and knowledgeable. Thank you so much!”
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“I love love love the sale associate Larry Henderson he is wonderful at his job for sure an wonderful as person definitely see him at this store for your Verizon needs.”