“Amazing customer service still exists.
I called yesterday to get info about disposing a spicy pillow (swollen cell phone battery).
Eva answered with a caring and helpful tone and completely answered my questions with such a friendly attitude.
I came in this morning with the battery and Eva was the one working in store, she was helping another customer when I walked in and addressed me very politely as soon as possible. She took care of my battery and sent me on my way in no time.
What a delight!
I wish there were people like Eva working at every business I interact with. Definitely will be using this store for all of my battery/bulb needs from now on!
Thank you Eva!!!”
“Last week, was a wild one - slab leak, water heater going out, and then car running and turn lights decide to break right when I start my lunch break - thankfully I pulled into O'Reilly's here and Kasey was on duty to help me out - I know how to change the dang thing and have done so many times on all the other lights, but the turn signal one, driver-side, was miserably right in front of the battery. Kasey helped me out big time, helped disconnect the battery and we got it all swapped out while I was still on lunch - SAVED. THE. DAY. I didn't have any of the tools with me to do it myself, nor the battery removal grips - anything like that, and Kasey came through in a major way while I was already having a tough week. It was very appreciated and man that is some crazy-good customer service. Thanks many times over, Kasey!”
“It was so busy and they only had two people working, but Jax was doing amazing. I could tell it was definately a little stressful, but they handled it like a champ, helping all the customers and answering the phone while staying friendly and professional. Great job!”
“Went in today to have my batteries tested both bad replaced them both for free still under warranty Jonathan fixed me right up had them out and the new ones back in less than a hour highly recommend them thx again Jonathan”