Rent-A-Center provides a mixed experience for its customers. Some reviews highlight excellent service, with associates going above and beyond to help find suitable furniture and secure great deals. However, there are also complaints about long wait times for delivery and frustrations with the background check process. While some customers express satisfaction with their experience and plan to return for more rentals, others report dissatisfaction with service quality. Overall, Rent-A-Center appears to offer both helpful staff and potential delays, resulting in varied customer experiences.