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“I wanted to give a shout out to Tyler Shaw at Extra Space Storage. I cannot say enough, good things about him. He is always incredibly helpful, kind, and very considerate. I would not store my items anywhere else. I highly recommend this facility for your storage needs.”
“I’ll still give credit where credit is due and leave a 5-star review.
The front desk staff were extremely friendly and made the setup process easy. The facility is very clean, well-maintained, and they were upfront from the beginning that rates could increase throughout the year. I appreciated the honesty.
That said, there were a few things worth pointing out.
Within just a few months, our monthly bill increased by 75%. That includes the $11 insurance on our unit. We did receive a letter notifying us that our rate would be increasing on the next billing cycle, so it wasn’t a surprise but the size of the increase definitely was. With this we moved out and went with another facility without any increases.
We had also heard that Extra Space Storage offers military discounts. Unfortunately, we were told this particular location was the only one that didn’t participate. No big deal. However, a couple of months later, a neighbor mentioned she had received a military discount at this same facility. Policies may have changed, but it was a little confusing.
Lastly, this is apparently the only location, according to the front desk, that still hasn’t implemented remote gate access through the app. I was really hoping it would have that feature because entering a long gate code every visit gets old. The Extra Space website advertises remote gate access, but unfortunately this location doesn’t have it available yet.
Overall, it’s a clean, secure facility with excellent customer service. Just be aware that the introductory rate is exactly that an introductory rate. Significant price increases due to “market conditions” appear to be part of the business model, so be sure to factor that into your decision when comparing storage facilities.
I hope this helps anyone looking for a storage facility in the area.”
“This is my second time using this Public Storage and I couldn’t be happier! The staff is always very friendly and professional, and the customer service is excellent. The facility is spotless, well-kept, and very well maintained. I feel confident storing my belongings here and appreciate how easy and stress-free the whole process is. Highly recommend!”
“I really needed a secure place to tuck away some extra boxes for a few months, and this facility turned out to be exactly what I was looking for. The unit was clean and dry, and I felt comfortable leaving my belongings there since the site was well-lit and easy to access at all hours. It was not the flashiest place in town, but for simple storage needs, it definitely did the job right without any major headaches.”
“We were very pleased with our experience at this storage facility. The staff member, John, was exceptionally helpful and knowledgeable. He made the process of securing a unit smooth and efficient. His professionalism and willingness to assist were greatly appreciated. We highly recommend this storage solution.”
“The Extra Space Storage at NW 122nd & Rockwell had proven to be immensely accommodating and supportive of my recent moving and storage needs. The manager, Jeff, is very engaged and committed to help his customers get in the proper unit and payment arrangement that works for them. He has worked with me on three separate occasions (two within the last 3 months), and he helped me meet my budgeting needs, and supported me by offering alternative storage space solutions, as my needs continued to evolve with each moving scenario.
I have already proven I would use them again, should the need arise, and I would suggest that those with storage needs in the NW Oklahoma City corridor, look into utilizing this operation.”
“Nathan and team were so kind and professional throughout this process. They were a joy to work with. Prompt. No hidden fees. They never asked for a tip but we insisted because of how impressed we were.”
“Public was absolutely amazing! I was able to take part in a phenomenal promotion that was 45% cheaper than all the competitors in the area. They were engaged and attentive. The patience and support that was provided was phenomenal Theresa was a gem! She stayed on the phone with me for over 30 minutes! To ensure I was able to get situated that is what I call above and beyond!”
“I had some changes and decisions to be made regarding storage. Kam was so helpful and beneficial. Kam guided me through my transition. I appreciate his efforts in helping me solve my storage issues. Thanks, Kam!”
“The driver from OKC dropping off, Peter, was an absolute doll. OKC service not only was doing Wichita, KS a favor because they couldn't get here by today, but they helped me by turning the unit around because I had it facing the wrong way when I ordered it. Thank you guys, all of you, so so much.”
“Jamie is tops in customer service. She made registration a snap and is constantly attentive to be of service. I could not be more pleased. Well done, Jamie!”
“Wow. I just did a walk through and an exceptionally clean and well maintained property does exist in my area. Joshua was an excellent property manager and made the process extremely easy. Honestly, his superior customer service was the ultimate factor in deciding to rent a space here. Highly recommend.”
Open 24 hours
330 SW 104th St, Oklahoma City
Self Storage
“Tammy was amazing at assisting me with my unit. I ended up in the wrong one but she was great at assisting me to my correct unit. I recommend all my friends to this specific property!!”
“Kim, at the May Avenue location, is very cordial, prompt, and was efficient at answering my questions and to assist me with the appropriate and accommodating arrangements. Her heloful customer service made it a delightful encounter.”
“I felt safe storing my vehicle here. Joe is always on site so it's like having additional security at all times. He's an old fashioned kind of man that looks out for your best interests. I'd recommend this storage facility over the competitors. I wish I found this place a long time ago. Thanks Joe”
“I am so glad that I discovered a well kept secret of where to store our motorhome. NSA Storage located at 7829 W Hefner Road is a great place for storing your RV’s.
Clean well maintained facilities, concrete stalls, lots of lighting, cameras and friendly staff. Celesta will make you feel welcome and make your application quick and painless.”
“Lou Ann was very fast & nice! She got us taken care of by showing us around in less than 30 minutes! Came during lunch break to look around & walked out renting a unit. Thank you for the big help!”
“I was pleased to meet Ms. Ashley today. Ms. Ashley made my whole day just by being there in the office to receive my payment by money order. She was professional with a wonderful personality, I felt like I've known her my whole life. Kudos to Public Storage for hiring her, she perfect asset to the company. Thanks for your assistance Ashley, and keep up the good work.”
“The guys did a fabulous job and had positive attitudes from the start of the early day! They were experts at moving the challenging pieces of furniture, were careful, and impressed me throughout the move. Highly recommend using them!”
“Jessie was incredibly helpful, professional, and knowledgeable. She was quick, efficient, and communicated well. We are also happy with our unit, as the whole place was clean, easy to navigate, and secure.”
“mrs Shirl is amazing very compassionate and helpful caring I was about to lose my storage. She connected me to Mrs Jamie, which I’ve talked to Mrs Jamie before like last year when I was about to lose my storage ?and that was the time Mr. Kirk passed away, ? MS Jamie honored what he said about saving my storage units, it’s kind of tough for home health aids (me) when we lose our clients, we lose a nice amount of our income, but both times Mrs Jamie has helped me save both of my storages from auction and I’m very grateful. also I’d like to say I was grateful for Mr. Kirk when he worked here my storage got broken into and he saw the whole thing on camera he had my back I’m so sorry for you all loss. he’s missed?”
“Best experience I have ever had with U-Haul. Wendi Macey made me feel at home. I just needed some warm cookies. Everybody go to this location if you want great customer service and hospitality”
“I love the staff. It's always clean and always on patrol, so I feel safe when I have to go theresby myself. The fence was a drastic visual pleasantry as well as extra safety measure.”
“Third edit:
I have changed my review several times now, but I am leaving the majority of it up. The management of this location reached out to me and waived all fees, they also apologized. I appreciate both things very much, it was a hectic Halloween.
Second Edit:
YOU CAN LITERALLY CROSS UNITS.
The photos attached are of the wall inbetween my unit and the one adjacent, and the wall has a giant GAP IN IT. Unbelievable. The photos is of the back of someone else’s unit that you can stick your whole arm into.
I am extremely unhappy with this place. I went today to end the lease on my unit, and it is FULL of someone else’s stuff. My unit has been locked the entire time, and the manager on duty confirmed for me that my code hadn’t been used in 60 days. He also confirmed for me that he could not or would not check the cameras for that time period. My options as he laid them out were to pay for an extra time and clean out the unit myself (again NOT MY THINGS) or pay a cleaning fee of anywhere from $50 to $500.
Someone entered my unit and left a bunch of refuse in it. They have so far refused to acknowledge that security issue or even attempt to repair it. The manager offered to work with me by saying if I cleaned up most of it he would get the rest and not charge me. I appreciate this effort, but I will not accept the fact that someone threw their stuff in my unit and GOT INTO my unit when I wasn’t there.
Not a safe place to store your items, and if things go wrong don’t expect them to do anything more than the bare minimum.”
9:30AM - 5:30PM
5100 S Sooner Rd, Oklahoma City
Self Storage
“Storage was very clean, management was amazing and helped a lot the inside units are where it’s at to keep all things out of your stuff ! Also worked with me with my payments very well !”
“Melissa was great , my had put my lock on wrong and she alerted me quickly so I could safely lock 🔒. Thanks for your diligence and attention to detail !”
“Sandra saw us on the property and made sure we were happy with our move in experience. I have never had someone take the time to stop and chat and make sure we where happy with our service.”
“Anthony is amazing! He explains everything so well and works with you. This has been one of the most pleasant storage experiences I’ve had! The facility is always kept clean and feels secure.”
“The Manager Rose is great, very professional, very helpful and knowledgeable. She had us tell her the stuff we were storing & she named the size we needed, she was dead on as it fit perfectly !!!! Awesome prices too ! Thanks again Rose, you rock !!!reposting since Google held this review, how weird”
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“Ben & Justin were great! This was the second time I used this company and I'm never disappointed!! Service was great & they treated my property like it was their own.”