UScellular Authorized Agent - Ace Wireless is praised for its knowledgeable and friendly staff who provide excellent customer service. Reviewers appreciate the technical support, particularly for phone updates and upgrades, with many noting smooth transitions when switching devices. The store's team is described as attentive, taking the time to understand individual customer needs, especially for those new to the area or transitioning from overseas. However, some customers have expressed concerns about staffing levels during peak times, leading to longer wait times for quick tasks like bill payments. Suggestions have been made to improve the flow of customers in busy periods. Overall, Ace Wireless is recognized for its helpfulness and commitment to customer satisfaction, making it a recommended choice for phone services and plans.
Leandra had been exceptional helpful and professional. Love this store!
October 2025
Just like to say Trey is one of the most professional and courteous employees at this store. Too add, today I went in and Lakita was a great help with fixing my issues I was having with my phone. She deserves a raise.
July 2024
Julian was so helpful! Made switching phones easy and was so friendly while helping my mom. Very knowledgeable and went above and beyond.
