Bank of Oklahoma (BOK) is a business that considers itself more than just a bank, serving as a financial services partner for consumers, businesses, and wealth clients. With a history spanning over a century, BOK has grown alongside its clients, focusing on personalized service and tailored advice. The bank emphasizes building strong relationships, offering diverse expertise, and investing in the communities it serves, reflecting a commitment to going above expectations so clients can go beyond their goals. Many customers have praised BOK’s customer service, highlighting friendly and helpful staff across various branches. For example, employees at the Owasso branch are known for their excellent service, with clients appreciating the cheerful greetings and attentive assistance from tellers and staff members. The mortgage department also receives positive feedback, with clients noting smooth application processes and on-time closings, especially praising team members for their expertise and support. However, not all experiences have been perfect. Some customers shared concerns about interactions with staff, particularly at the Owasso branch. One customer recounted a negative experience with the branch’s executive branch manager, describing her as rushed and dismissive, which overshadowed their long-standing loyalty and positive past experiences. Despite this, the overall sentiment remains favorable, thanks to the many helpful and friendly employees. Customers also appreciate the bank’s commitment to service, as exemplified by staff members who went out of their way to resolve issues quickly. For instance, one customer was impressed with a teller who released a hold on their check and checked their balance, demonstrating BOK’s motto that “If it matters to you, it matters to us.” Overall, BOK is seen as a trusted financial partner that offers thoughtful service, with a focus on client success and community investment.
He go into the Bank Of Oklahoma in Owasso and the people always speak to you. Good morning how are you can help you. They are very kind and if you have a problem, it’s solved before you leave the building thank you Bank Of Oklahoma. You have a great bank in Owasso.
December 2024
Rob and his mortgage team did a great job with our application process and we closed on time. We would absolutely recommend BOK and a mortgage loan department.
September 2024
Rhonda garoutte helped me out so much and make everything so easy! Very pleased with how friendly she was. Thanks!
