Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. Multiple reviews highlight great and friendly customer service, with staff described as helpful, attentive, and amazing. Customers report feeling like VIPs and note employees are efficient in setting up devices and explaining plans. The service results in better phone plans and savings, with specific mentions of saving over a hundred dollars. Many reviewers recommend this location for upgrades, new phones, or plan issues, citing it as a place with great deals and an overall great experience.
I am so thankful for the store on Union. The guy there, helped me be able to get a new phone, he was very nice and helpful. I would recommend this store to anybody. I will share my experience with everyone I know..
May 2026
The employees helped me with everything I needed quickly, were very friendly and even gave me a beautiful purple water bottle. I'll be going to them before trying to mess with anything online again!
April 2026
I came in looking for a new mobile phone and Syed made it such an easy experience. He helped me find something that fit my budget and still had great cellular service. My network has been working perfectly, and I also grabbed a cute phone case and glass protector for a really cheap price. So happy I found this place near... read full comment
