PetSmart is the largest pet supply and services retailer, offering a wide range of products for pets, including dogs, cats, fish, birds, and small animals. Many customers visit for specific items like mealworms and crickets and appreciate the store's neat layout, making it enjoyable to browse. While some customers express concerns about the care of certain animals, particularly fish and reptiles, they generally find the selection of food, treats, and products satisfactory. The staff at PetSmart receive high praise for their friendliness and helpfulness, creating a welcoming atmosphere that makes visitors feel valued. Customers have noted that employees are empathetic and genuinely passionate about their work. This positive environment is especially appreciated by families, with kids enjoying the experience of exploring the various animals. Though some customers have mentioned needing assistance at the register to obtain fish, staff members are quick to help and provide solid recommendations. Overall, PetSmart is seen as a reliable go-to store for pet supplies, with many customers returning for their needs.
Your team member Dominic was absolutely the most helpful and super knowledgeable and polite, he helped us get our 40 gallon tank for our Ball Python we will be purchasing next week and even helped us get it into our car, promote him and give him a raise ASAP!!!
August 2026
Brendan is absolutely fabulous! I have a yorkie and he takes care of all of his needs when we come to this PETSMART. Very cheerful, excellent customer service and very knowledgeable about the services and products throughout the store! You need more people like Brendan!
June 2026
Always stocked up, love this store for all my cat needs :)
