Quick Lane at Bill Knight Ford has earned praise for its friendly and professional service. Customers appreciate the attentive staff who go above and beyond to ensure a positive experience. One reviewer was impressed by the innovative approach of receiving a video from the service technician reviewing their vehicle's condition and recommendations, which was a first for them. The team quickly responded to urgent issues, such as fixing a problem discovered during a long road trip, demonstrating their efficiency and knowledge. Customers also value the responsiveness and caring attitude of the staff, especially when dealing with unexpected vehicle problems like a stuck tailgate, where staff provided immediate assistance to help continue travel plans. The dealership is known for its consistent quality, with customers returning regularly for oil changes and vehicle services, often using FordPass points. Many reviews highlight the dealership’s reliability, friendly atmosphere, and the ease of building trust over multiple vehicle purchases and services. Despite some minor issues, like difficulty updating personal contact information, the overall experience remains highly positive, with many customers recommending Quick Lane at Bill Knight Ford for their vehicle needs.
Always great service. Everyone behind counter very nice.
October 2024
First experience at this dealership. Attentive staff and awesome customer service! Received a video from the service technician reviewing the condition of my vehicle and any recommendations they had. I’ve never had this type of interaction before. I’m thoroughly impressed!
October 2023
Very pleased with them, didn't pressure me to do lots things.
