Quick Lane at Bill Knight Ford offers an impressive level of customer service that leaves a lasting impression on its visitors. Customers appreciate the attentive staff and the friendly, professional service they receive. Many reviews highlight the unique experience of receiving a video from the service technician, showcasing the condition of the vehicle and offering recommendations, which is a refreshing approach for many. During emergencies, such as unexpected vehicle issues while on a road trip, the team at Quick Lane is quick to assist and resolve problems efficiently. Reviewers have praised the courteous and knowledgeable staff for their ability to fix issues promptly, often going above and beyond to ensure customer satisfaction. While most experiences have been overwhelmingly positive, one reviewer expressed frustration over repeated issues with contact information. However, this does not overshadow the consistent praise for the overall service quality. Many customers return for routine maintenance, such as oil changes, and plan to purchase their next vehicles from the dealership. Overall, Quick Lane at Bill Knight Ford is highly recommended for its exceptional service and dedication to customer care.
Always great service. Everyone behind counter very nice.
October 2024
First experience at this dealership. Attentive staff and awesome customer service! Received a video from the service technician reviewing the condition of my vehicle and any recommendations they had. I’ve never had this type of interaction before. I’m thoroughly impressed!
October 2023
Very pleased with them, didn't pressure me to do lots things.
