The Collision Connection at Brookside has earned high praise from customers for its exceptional service and stress-free experience during vehicle repairs. Many reviewers appreciate the personable and attentive office staff, particularly noting the helpfulness of the front desk staff. After a recent accident, one customer highlighted how the team supported them through the entire process, from scheduling the repair to securing a rental vehicle. They received timely updates via text and calls regarding the progress of their vehicle, ensuring they felt informed and cared for throughout. The quality of the repair work also received accolades, with one customer stating their vehicle looked brand new upon pickup. Although there was a minor issue that required dealership attention, the staff went the extra mile to assist in resolving it. Overall, customers express their satisfaction and recommend The Collision Connection for its outstanding service, professionalism, and dedication to making the repair process as smooth as possible.
Great work! They exceeded my expectations and kept me abreast on the progress of my vehicle. Very personable office staff.
July 2023
The lady who works at the front desk, I can't remember her name. She is a joy, always very helpful and attentive. Her smile and service will leave you smiling too. I have no complaints about the job those guys do either. I love picking my car up from them! Always have been very pleased!
September 2022
Like every other business, they had to wait for supply chains, but they came through and did a beautiful job.
