“I just experienced the best customer service.
The gentleman was so kind he figured out what I required. Then used the product to fix what was broken.
So kind and very
Much appreciated”
“I have wanted to visit this Waterdown location, since it was on Waterdown Road, back in the day. There reputation was followed them to Hamilton Street. Excellent displays, easy to navigate aisles and lots of inventory. Most importantly, friendly, knowledgeable, welcoming staff members!”
“The first time my parents ever let me leave the house on my own was with my older friend of a couple years Rory who lived next door back in around 1990 or so I was about 10. I was so excited when my mom agreed to let me go with him. We went for a walk a couple miles to Westcliff mall and into Home Hardware where we each had 10 dollars or so to spend given by our parents. Rory suggested we should buy our each of our parents a gift with the money we had been given. I think I bought some sort of a toolbox for my dad here or something. Every time I go to Westcliff, im so glad to see this place is still here as so many other places have come and gone. Like the fish and chips place and the video rental stores. Rest in Peace Rory”
“I was at the store on Tuesday to purchase PT lumber to replace my outdoor porch steps. The price was comparable to the big box store but more importantly the helpful staff was amazing. Everyone was so friendly and knowledgeable about the products. I purchased everything I needed. From a happy customer!”
“We want to thank Preet for her excellent customer service. We were trying to get some Alaskan ice melter which is unavailable in most stores close to us. We finally found that Rona at Waterdown had some bags. We appreciate the assistance Preet gave us to have the bags delivered and her quick, efficient service. Thank you.”
“I had a great experience in the paint department this week. The employee provided me with samples of stains so that I could make an informed decision. He was genuinely friendly and answered all my questions. I had a similarly great experience at the Rona Waterdown too. Both Ronas are fantastic - always stocked with what I'm looking for, always clean, and the staff is always very helpful. Thank you!”