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“I highly recommend that everyone visit this home hardware location. The staff have always been friendly, but today they went above and beyond. When I discovered that a drawer pull would not accommodate a standard-sized screw, one of their very kind employees offered to help by increasing the diameter of the holes in the drawer pull in order to accommodate a standard size screw. I know I would not have gotten this willingness to help anywhere else. Not only was this gentleman, especially helpful, but it didn’t take long for one of the other lovely employees to chat to me and before you know if the three of us and another customer developed a memorable conversation. I just moved to the area six months ago and after shopping here today, I feel like part of the community. Thank you very much for all your help today. I will definitely be back.”
“The guys helped me load up and very respectful, great staff.
Justin's super professional, well mannered and product knowledgeable. I appreciate that greatly.
For me, it's the go to for lumber and more.
Keep up the fantastic vibe!”
“I have wanted to visit this Waterdown location, since it was on Waterdown Road, back in the day. There reputation was followed them to Hamilton Street. Excellent displays, easy to navigate aisles and lots of inventory. Most importantly, friendly, knowledgeable, welcoming staff members!”
“Good selection of tools, garden items, hardware, and everyday project needs. Staff were helpful, and it was easy to find what I was looking for. A solid local store to visit when you need supplies for small projects or repairs.”
“We want to thank Preet for her excellent customer service. We were trying to get some Alaskan ice melter which is unavailable in most stores close to us. We finally found that Rona at Waterdown had some bags. We appreciate the assistance Preet gave us to have the bags delivered and her quick, efficient service. Thank you.”
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“Shannon in the Seasonal department in Ancaster was very very helpful to me today. I tried to fill out the survey she gave me but the QR code was not active. I would like to give Shannon a rating of 10 for customer service. Thanks again, Shanon”