“I brought my 11-year-old Polaris RZR in for some recall work, and when it needed work beyond just swapping out the part the team was very helpful in dealing with Polaris to solve several issues on my machine. The staff was very helpful and informative throughout the process. Even though the work was free recall work through Polaris, the team made me feel like a paying customer. Thanks for getting me back up and running.”
“My boyfriend and I came in today to get our skates sharpened after purchasing a new pair elsewhere. They were already dull after our first time on the ice, so we wanted to get some insight into what might have happened.
Alicia should be a manager.
Not only did she explain why our skates were dull, but she took the time to walk us through how we should be getting them sharpened in the future to prevent them from wearing down. She was patient, attentive, and incredibly knowledgeable.
After my boyfriend found a pair of hockey skates he fell in love with, she spent the next hour helping us find the right pair. She was running back and forth, answering questions, and making sure we found something that worked for him.
We’ve both been playing hockey for years, have purchased skates and equipment countless times, and have had our skates sharpened more times than we can count. But I have genuinely never experienced customer service like this.
Alicia is incredibly well-educated and knowledgeable, not only about skates but about hockey equipment in general. She knows her stuff, and it shows. Honestly, we’ve decided that we want her sharpening our skates for the rest of our damn lives because we know we’re in good hands.
I was genuinely shocked when I asked if she was a manager and she told me she wasn’t. She should absolutely be an assistant manager or in a higher position. You guys are incredibly lucky to have her.
This was, hands down, the best customer service experience I’ve ever had. Alicia, thank you so much for everything you did for us today. We’ll be coming back exclusively to you moving forward.
And please, pay that girl what she’s worth. She deserves every damn dime and more for her expertise, patience, and dedication to customers.
Thank you, Alicia. You’re an absolute gem! ❤”
“Got my daughter's first pair of hockey skates at College Source For Sports today and the staff couldn't have been more helpful or better with kids. Incredible experience, this has become my #1 place for sports equipment and expertise moving forward. Classy Johnny Gaudreau tribute near the front too.”