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“Don't ever count out these small hardware stores, first off it is deceptively big inside lots of various inventory. Staff came over to me and asked if I needed help which I found a plus right away. They had exactly what I needed .I was driving through but I will definitely make an effort to visit here first before going to another town's hardware store. First on my list!!!”
“The staff were very professional. I don't know anything about PVC conduit that I need to run for the wiring on my solar panel. The electrician on staff spent about 15 minutes giving me a basic course and lots of good knowledge to help me succeed. When I walked into the store one of the staff said hello. At one point I had three staff helping me out.
Absolutely excellent customer service and just great to know every time these people are knowledgeable and help me make the right decisions. Thank you Steph at home hardware Cayuga.”
“This review is long overdue, but wanted to give a shout out to Clarence who was a huge help last summer when we ran into some issues with a gazebo we received that was damaged. He was helpful throughout the whole process and took the time to make sure we were happy in the end!”
“Hi I am a contractor and thoroughly impressed with the service at your store Stoney creek mountain , Bill from the pro desk is amazing with a helpful service your assistant manager Joey is always ready to help as well thanks”
“Shannon in the Seasonal department in Ancaster was very very helpful to me today. I tried to fill out the survey she gave me but the QR code was not active. I would like to give Shannon a rating of 10 for customer service. Thanks again, Shanon”
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“Service at its best! The staff all know the store like the back of their hand - the staff go out of their way to ask you if you need help - it’s a great example of solid customer service! We always try to go here before anywhere else - it’s that good”