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January 2024 by Wendell Donaldson
Just wanted to say thank you to the young man for helping load 6 sheets of plywood on my cart and a different young man helping me load it in my pickup customer service means a lot right on homedepot ?
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January 2024 by Alin Ungureanu
I bought online a Ridgid R9272 Combo Kit. Next day I drove from Ottawa and picked the tool. Back home when I opened the box I realized that the tools have damages. Was clear that it was an open box sold like brand new. I found double tape to seal the box bottom side. This will be returned.Very unpleasant experience.
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December 2023 by Lisa Leduc
I wanted to share that Marcus at the Carleton Place Location made my recent visit a pleasure. He was very knowledgeable, answering all my questions that gave me confidence in my purchase. He made my shopping experience a success. Thanks Marcus
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November 2023 by Jessica K
Honestly one of the best Home Depots I've ever been in. Staff are always friendly and efficient, and we are constantly being asked by different staff if we need help locating anything. Thank you!
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November 2023 by Sabrina Bashaw
My partner and I just had such a lovely experience with the sweetest employee. I believe her name was Joanne & she is currently working as we just left. She was very sweet & went out of her way to help us. We hope she gets the recognition she deserves.
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November 2023 by Mark Szwarc
I was looking for something specific and had to browse around for quite a while to find it at the very back of the store. The entire time only one staff member spoke to me. They asked me about the weather. When I found what I needed it had a sign that said "ask for assistance". There was nobody nearby so I headed to the customer service desk. I was so close to the exit that I kept going... all the way to the competition across the street where I had no trouble getting help.
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November 2023 by Laura Cobus
We always have a positive experience shopping here. Staff are always very helpful. Most recently, we had an awesome experience with Dave helping us find the power tools we needed.
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November 2023 by Angus and Sarah McKay
I have been attempting to phone rental department for two days. I constantly have been hung up on, have called the "Service Desk"and explained that no one ever answers and it hangs up, they tell me they don't know what to do about that, they've complained that they're alone at the desk and I need to talk to someone at the other end of the store, they've transferred me to the Pro Desk, they transfer me again to almost endless ringing until the phone just hangs up again. Terrible customer service, terrible phone system, terribly frustrating when you cannot ever get through.
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September 2023 by Lenni luvsBrian
It's nice and big, but did not have what I was looking for.Staff is very friendly and helpful though and the washrooms are pretty clean.
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September 2023 by Arlene Plaunt
Went in to C.P. store to buy a washing machine and was helped by Marlene. She went over and above to help. I can't say enough about how helpful and kind she was.The young men who came today to deliver the machine were very courteous and explained everything to me.In this day and age, it is nice to find people like the ones I met at your store.
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September 2023 by Rob Ferguson
Having rude, terrible customer service once at a big store I can write off as one person having a bad day, twice, is a sign, but three times is too much. Home Depot Carleton Place should remember there is a Rona right across the street, I know that next time I need building materials in the area I sure will.
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September 2023 by Erin Kennedy
Just wanted to share that the staff at Home Depot in Carleton Place were all friendly and greeted us through out the store offering assistance. Special shout out to Heidi at the check out who always gives a warm welcome and helps us with our purchases. This isn’t the closest HD to our home but worth the drive definitely.
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August 2023 by bruce perron
Went in to buy two doors and window. No mill guy on duty. Friendly manager gives me John's card and said to email him, he's the best. I email pics of what needed to be replaced and added, with models and page numbers of catalogs. I mention we would use their contractors. John calls and says we have to come in, not discuss over the phone. We drive in ,(30 minutes) just to have John tell us that they don't do any size alterations from original openings or create new ones. All the info was in my email along with pictures. Complete waste of my time. Total fail.
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July 2023 by Ben Gill
I have lived local to this store for many years and their customer service was always good. But over the last year it has been exceptional!!!An accociate is always within view and barely do I walk by and not get a hello and an offer for help! And it really feels like small home town hospitality, despite the growth of our town.I am just so impressed I had to write up this review!
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July 2023 by Dave D
Not bad ...5 star's for every thing handy ..not staff or service:)
