Appliance Canada is a long-established wholesale supplier of premium kitchen and household appliances, founded in 1983. The business is built on outstanding service, premium brands, and market-leading prices. Many customers report positive experiences with friendly and helpful sales representatives who go above and beyond to find the right appliances, provide installation recommendations, and carefully coordinate deliveries. Delivery teams are often noted as professional, careful, and on time. However, experiences with customer service and post-sale support are mixed and can be a significant concern. Several reviews describe major difficulties, including unresponsive customer service, lengthy unresolved repair issues for delivery-damaged items, and poor communication that leaves customers feeling ignored. The process to resolve problems is often described as painful, sometimes requiring escalation. Phone support is frequently criticized, with reports of long hold times, difficulty reaching the correct department, and messages not being returned. While management has been noted to monitor and respond to reviews to rectify issues, the overall consistency in service delivery appears variable. The in-person showroom experience is sometimes suggested as a better alternative to phone support.
When you buy anything make sure you cross your I's and T's
August 2024
There were significant teething troubles that resulted in me not getting the fridge we had ordered for two weeks. However we got our unit in July 30th and the crew who brought it were professional despite the awkwardness of my building.
April 2024
Excellent service by the entire team at Appliance Canada Vaughan. In particular great advice and support from Jasmeet Dalawari. We can always count on him to help us find the appliances we need when we need them.
