Value Village is a large, for-profit thrift store chain offering gently used clothing, accessories, and household goods. The store is generally described as clean, well-organized, and well laid-out. Shoppers report finding great quality items, gems, and an interesting selection, including vintage clothing. However, multiple reviews strongly criticize the prices as overpriced, unreasonable, and out of hand, noting that items are donated for free. Some customers only visit during significant sales. The business model focuses on reusing and recycling goods to benefit communities and reduce landfill waste.