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9:30AM - 5PM
76 Dundas St E, Dundas
Banks
“The only reason this place gets a 5-star from me is because of Gorete. Great customer service, professionalism and knowledge. I will continue to go here as long as she is the standard!”
9:30AM - 5PM
21 Stone Church Rd, Ancaster
Banks
“Shana went above and beyond for us to make sure we made our conditions for our recent purchase of a home.
I have been banking at this branch for a very long time now and Advisors like her always make it an easy decision to keep using Tandia products.”
9:30AM - 5PM
1 King St W, Hamilton
Banks
“Thank you to Jackie, for her customer service. I have been a client here for a number of years. Jackie is friendly, personable and professional! 5 star experience!”
“im correcting my review. keeping the 4stars for the branch manager only.i walked in to ask about the payment went through after i put a stop payment.the young girl sits at the counter, you can easily tell her attitude and SHE IS NOT WILLING TO HELP.She did not even take my card to take a look of my account info and notes, she has no smile and not even close to being polite. the only thing she kept saying is ' go talk with the payee and ask them to return your money back, and the payment in the future will not go through'I made a stop payment on 30th for my Sep1st personal cheque, but on the 1st the money was still taken from my account. then as a cibc client, whats the meaning for banking at a bank that is not protecting us? that doesnt make sense. Because when i made the payment cancellation on the 30th, i was promised that the money wont go through.then i left the branch and called my advisor, he then told me its not my fault and the 30th is good enough to stop a payment which would happen 2 days later. So i went in again to talk with the branch manager.And we can tell why somebody is a manager.The branch manager provides me the best patience and politeness and kindness while she stays on the top position of the whole brance, and she gives the best service even though shes already a manager. she helped me and i hope ill get my money back.i do hope the young lady will see my words and will work with smile and kind-hearted attitude in the future. and i do hope this is nothing related to racism. A counter lady/man is the only people that CIBC's clients will face, hope all the best”
9:30AM - 5PM
1145 Barton St E, Hamilton
Banks
“Patricia Tortosa helped me with an identity theft and fraud issue and was extremely thorough, patient, kind and considerate. I couldn’t have asked for a better experience. Thank you for making a super stressful situation more manageable!”
“We have a personal account here as well as our DBM Foundation account. I can’t say enough about how accommodating they have been with us over the past 15 years. Shout out to Manager Anna K and Customer Service Representative Ede! Thank you for your continued support & service. We appreciate you always going the extra mile for us!”
“This is one of the best branches of any Canadian bank I worked with. Very customer oriented and respectful. The branch manager Slavica, and the personnel banker Marina are great professionals, and the most importantly, they get a job done satisfactory and timely.”
9:30AM - 5PM
95 Dundas St E, Waterdown
Banks
“My son and I made an appointment with Paula to make some changes to his accounts. Paula provided excellent service, was professional and very helpful. I highly recommend this branch and Paula! I’ve always had excellent service from everyone at this branch.”
“I cannot speak highly enough about Lori Wright at DUCA Credit Union in Burlington. My mother and I are both long-time investors with DUCA, and recently had the pleasure of meeting Lori in person after my mother first connected with her over the phone. From the very beginning, Lori has gone above and beyond in every way.
She was incredibly patient and kind while assisting my mother—something that gave us both such a sense of comfort and relief. Lori is the kind of person who truly does what she says she will, and follows through with such efficiency and care that it sets a whole new standard for customer service.
She is accommodating, proactive, and genuinely puts the needs of her clients first. It’s rare to find someone in any industry who combines professionalism with such warmth and reliability. Thanks to Lori, My mother and I feel confident and loyal to DUCA.
Lori Wright is a true asset to DUCA Credit Union, and I sincerely hope her leadership team knows just how exceptional she is. She has absolutely earned our trust and appreciation.”
9:30AM - 5PM
304 Dundas St E, Waterdown
Banks
“I'm 76 and bank with CIBC, and have never had any interaction with RBC before. If I ever moved to RBC it would be on on the service I received today from Yagmur at their Waterdown branch. She was so helpful, super professional, and a charming young lady. I hope CIBC hires her lol.”
“I love how they still keep the front outside, doors open when they close. So, people can still access the ATMs!? VERY CONVENIENT for people with unusual work hours. I wish the other first Ontario locations would do the same...”
“went with my neighbour to get advice on a home line of credit. Met with Pam. 1st credit couldn't help but Pam went beyond her duty giving very helpful counsel”
“Opening an account here was an incredibly smooth and comfortable experience. From the moment I walked in, I was greeted by a warm and inviting atmosphere. The staff went above and beyond to make the entire process feel effortless, ensuring that every question I had was answered thoroughly. What really stood out was Adrianne, who made the experience even more memorable. Her professionalism, patience, and genuine kindness made me feel like I was in good hands from start to finish. It’s rare to find such a welcoming and helpful team, and they truly made this process enjoyable.”
9:30AM - 5PM
851 Golf Links Rd, Ancaster
Banks
“Had an urgent problem that would typically take days, and this Scotiabank branch went out of their way to assist me and have everything ready the same day. Huge shout out to professional and friendly bank tellers and Joe, the branch manager. Thank you ?”
“My wife and I scheduled an appointment with a CIBC associate financial advisor Gregson Cornelius to learn more about some CIBC products that we were interested in. Gregson went above and beyond to provide exceptional customer service. He was very knowledgeable and accomodating and went into great detail to answer all of our questions and concerns. Never once felt pressured, dismissed or rushed throughout the entire session. Truly one of the best experiences that my wife and I have ever had with any financial advisor at any banking institution. Glad to have met Gregson and we intend on building a long lasting relationship with him and this branch specifically.”
9:30AM - 5PM
30 Wilson St W, Ancaster
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“I went to the RBC yesterday. This was the first time that I had gone to the bank by myself. I wasn't sure what to expect, but when I sat down with Linda, she instantly made me feel welcome and helped me work through my problem. Thank you so much!”