“I couldn't be more pleased with the great customer service I received from this location. Both the staff member (Katelyn) and the manager, whose name I unfortunately didn't get.
I purchased an item online, but I had to exchange it because it was missing an attachment. They were very patient in helping me today and were also very friendly. The entire transaction was very smooth.
We ran into a small issue because the item I was looking for didn't match the shelf location listed in their system and online. The manager helped me locate it right away and even helped me reapply the voucher discount I had used online.
I really appreciate the effort and kindness. 😊”
“There's no doubt The Dragon is a staple establishment to the community of Guelph and is integral to so many residents and visitors who are not just stopping by for the latest comic issue release but to have a provided safe space to meet others and attend events with others sharing their hobby/interest.
The Dragon store tends to provide recent popular comics including indie titles, games, collectible figures and host events in the area right beside the store such as D&D, MTG and Pokémon TCG (although you need to signup at times I believe there is still walk-in at times). They also host visits from writers and artists in the industry.
The main store is wonderfully designed the layout entices visitors to come in and browse (and hopefully buy heh). I love it, and it's worth mentioning how clean it's kept. Yes this matters.
I've many friends and colleagues in the industry mostly writers and a few artists and I get a smile seeing their work on the shelves in-store right here in Guelph. I'd never really stepped into the store frequently until 2023 but I have had family visit the store on my behalf over a decade who always praised their experiences.
While I've not run into Jenn or had the pleasure of visiting The Dragon's location in Milton I raise my glass of rootbeer to her and wish continued success.
I have had the pleasure interacting with Amy a good few times who always had a positive aura making me feel welcome and informed.
I've had pleasant experiences with many other staff who could also tell when I was a little bewildered searching for a title and were happy to help. This attitude keeps me coming back and eager to continue recommending the location to families and friends to visit from out of town.
Long Live The Dragon!”