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“I had the pleasure of shopping at the store and I wanted to express my gratitude for the wonderful customer service I received. The staff members Tamara, Liam, Nav were incredibly attentive and helpful throughout my visit. Not only did they assist us but they also took the time to provide styling tips and suggestions that we greatly appreciated. It's rare to encounter such dedicated and personable staff, and it made my shopping experience truly enjoyable. Keep up the fantastic work!”
“Staff was friendly and helpful. Family member got a new coat although she wasnt planning to purchase one when we arrived at the mall. Pretty good selections available.”
“Being inside of an outlet mall, it was fairly busy. Looked mostly stocked with all clothing. Didn't end up finding anything to buy for myself but my sister bought a flannel shirt.”
“I recently had a great experience at the store, thanks to Moez and Suffian. Their exceptional service and product knowledge made our shopping smooth and enjoyable. They went above and beyond to assist my family, providing valuable insights and ensuring we found exactly what we needed. Their friendly and professional demeanor truly enhanced our shopping experience. Kudos to Moez and Suffian for their outstanding customer service!”
“Went in today to get my Daughter's skateboard parts and Maya was incredible. She helped guide me through the experience and even put it together for me. Absolutely amazing service and knowledge. Highly recommend you visit here if you need parts or a board.”
“Purchased many quality items. All were items I was looking for and had excellent in store discounts. Purchased 4 shirts, a hoody and a coat for my wife. The coat was discounted 70% off. The staff were efficient and helpful.”
“One of the best stores and collections at the Toronto Premium Outlets. Very luxurious and high end clothing label with great quality products. Cashmere and Woollens at their best fit and quality. You get what you pay for. Expensive but so very worth the price.”
“I called here on two separate occasions and spoke to two different people. I live far so I want to ensure everything I want is available before driving down. Both staff members were very knowledgeable and PATIENT! I will be making my purchase here. Other high end stores can learn from them.”
“This store has an amazing selection of Jogg jeans. Nico has been helping me find great selections for well over a year now. He is always so helpful and easy to deal with. He understands my sense of style and his suggestions are always bang on!! Go check it out.”
“Bought 11 Tshirts from Boss. Karl helped me finding my Tshirts, inspite of his shift had come to an end. Excellent service and patience displayed by him.Thanks Karl for your time and service.”
“I didnt purchase at this store but i called to inquire about a particular jacket and unfortunately they didnt have it. The sales associate suggested three other styles they had which was really helpful. Wish i got her name as she went above and beyond.”
“This is a new store and i am so happy that Karl Lagerfeld store is opened here in outlet.. i love this brand and use to buy them online and now we have a store in toronto premium.. love the collection and the ladies who maintain the store are so friendly and fun , make you feel so comfortable in shopping that you will come back to shop at this store again . Great customer service and Love Love Love the collection!! You will see me more often ? as your regular client”
“I walked in looking for a specific item and was approached by a lovely staff member named Vidushi. I told her what I wanted and she came back with exactly what I was looking for in various sizes. I was thrilled and it got better because she showed me how to get a discount code so I saved quite a bit off an expensive blazer. Thank you Vidushi for great customer service.”
“They have nice things for the discounted prices and durable at that. The leggings I bought here last year served is why I am buying another set as winter creeps in. Stuff nicely laid out but the lady in charge was not too friendly.”
“I came here in panic due to having a major wardrobe malfunction at a wedding nearby. The girls were so helpful from the moment I walked in. Started me a change room right away, helped me take off the damaged dress which was stuck on me at this point...and processed the new purchase quickly. I walked out of there in less than 10 min with a new and beautiful black dress which totally gave me the 90's Hollywood vibe. Really appreciate your patience and help. Great and efficient customer service!”
“Great staff overall, but I was lucky to get helped by one of their best “Joana “ who’s very patient, kind and I never felt rushed or pressured by her. I always leave the store happy and always satisfied with my purchases the her increbile service and great recommendations makes me go back.”
“I went to Calvin Klein yesterday to pick out a suit for a wedding. Michael's attention to detail and willingness to go above and beyond to assist me truly stood out. He patiently listened to my needs, offered insightful recommendations, and ensured I found the perfect pieces tailored to my taste. Moreover, his friendly demeanor and professionalism made the entire process enjoyable and stress-free. Will definitely keep shopping here in the future!”
“Kedicia has amazing customer service skills made me feel really nice in my blue Sonny jacket. Nadel was also very helpful with her input on the jacket. Overall both ladies have excellent attitudes towards me and I felt so welcome. Keep up the awesome work ladies”
“The manager (Brandi) resolved a initially disappointing situation to our complete satisfaction by showing great professionalism, customer care and thorough product knowledge. We will continue to shop at this store!”
“I was there about 2 weeks ago. The collection and sizes were complete. The staff were friendly and nice. I was with my family and a Persian lady named Susan/Suzan helped us. She was super helpful, knowledgeable about their products and had a great passion for matching items and finding the right products for us.She was super patient, and not pushy at all.Loved shopping at Banana Republic more than ever. Highly recommended!”
“Fantastic place with great service and the suits are high quality. If you go, would definitely recommend you ask for Aaron. He was extremely helpful and was a pleasure to speak with.You can also challenge him to guess your suit size, he managed to guess mine from the get go and it fit like a dream!”
“This seems to be their best location. I have found it worth the drive. Good selection of their products. Store wide discount was helpful. I could not believe the parking lot was full on a Monday morning.”
“We visited the women and kids Tommy Hilfiger to return some items and Bazgha was very helpful in making sure that the items were returned correctly and even helped us pick out some new items at the best price!”
“I love going to the outlets! Why pay full price for something when you don't have to?! I visited these outlets twice in 3 weeks. The first time was during the day on a Friday afternoon during normal working hours. There was no trouble getting into and parking at the outlets and there were no lines to get into the stores, even the popular ones like the Lululemon pop-up. We also went there on Labour Day weekend Saturday. There was a line that started almost off the highway to get into the parking area! We also weren't able to drive into the garage from the main road - there was a staff member directing cars to go around. It took us about 20-30 min to get into the lot and find parking. There was a special $10 premium self-park area. These spots looked like they were full but there were attendants there that might be able to help you out. In the structure, they have lights above each of the spots - the red indicates that the spot is taken and greens are empty. You can look out for those as you drive around.There are a lot of staples that are here like Nike, Adidas, UnderArmor, Puma, and Reebok - you won't want for athletic wear after this! They also have luxury brands that are at the other end of the price scale with Saint Laurent, Gucci, Balenciaga, etc. These were the stores that mostly had lineups since they try to offer personalized assistance to most customers.This is an outdoor mall so it gets hot in summer and there's a possibility you get rained on since it's open air. It is mostly covered for the most part. The AC is blasting inside all of the stores so that's not something you have to worry about.Some stores are dog friendly and they may note it on the outside of the store. Others have signs that don't allow food or drink so just make note of that as well.”
“The service here by Noman was great. He seemed to be the most helpful and friendly compared to the other entire staff there. Great deals, clean store, and a lot of variety! Would definitely recommend!”
“The costumer service is honestly great when I went in, it was busy on thursday but I was greeted by Ibrahim who was a lovely sales person. I did need some help finding some sales because at first I couldn’t see them but his respectful tone and approaching personality helped me find the right sales and I ended up with some great finds! People like him make shopping a whole lot easier!!!”
“Great staffAlways helpful and go above and beyond to look and find products the only gucci store I go to for the oast 5+ years and will stay loyal to thank you all the sales team members”
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“Love the bag and shoes i bought for my birthday ? and also the customer service experience that we had by Victoria. She was so sweet and honestly best SA person ever. ❤️❤️❤️”