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“My Golam was super helpful both professionally and personally.
UPS had returned my package by their own mistake and I was trying to get a refund since 25th of September 2025. I was being pushed around until i called the shipper(UPS UPPER JAMES, HAMILTON) and Mr Golam stepped in and helped with the while process, he was one step ahead and was always ready to listen when I called.
UPS initially agreed to refund and after 1 month the refund still was not done, Mr Golam tried his best but UPS wickedly changed their mind with the refund and as at the time of this review, UPS have not made the adjustment on the invoice as they promised, I have proof of emails where UPS Preffered customer agreed to do the refund but not they have changed their mind, they have been pushing me back and forth for almost 2months.
I am grateful to the staff of UPS Upper James and the Manager Mr Golam for their professionalism reagrfing this matter. They have been so helpful to make sure I receive my packages.
Thank you so much for your help.”
“Gino was extremely helpful today when I came in needing help getting an item for my 87-year-old mother. He was very knowledgeable, friendly, and courteous! I highly recommend using UPS on Fairview for all your printing and business needs!”
“The staff at the store are so friendly and welcoming. I actually drive further to come to drop off my parcels here because I have such a good experience with them.”
“Amazing Service from Jen at UPS!
Jen is absolutely incredible. She took care of all my shipping labels, handled everything quickly and perfectly, and still managed to assist other clients at the same time. Her multitasking skills are unbelievable, and she truly goes above and beyond for everyone.
Everyone in the store was grateful for her help. She is professional, efficient, and genuinely wonderful. UPS is lucky to have her!
Highly recommend her service!”
“We enjoy working with CS-1 on a daily basis as they make things easier. Whenever we need any assistance they are always ready to help right away. Special thanks to Mariah from our Team!
Pennsylvania Logistics LLC”
8:00 AM - 7:00 PM
3050 Harvester Rd, Burlington
Shipping Centers
“I've been working with Genesis for large loads going from our facility in Ohio to Canadian cities and remote job sites for several years now. Their rates are unbeatable and their service is unparalleled. They are very personable and I appreciate how easy and fast they are to communicate with. I trust them with my shipping needs every time.”
“This review is for Shelena at the Mount Hope location of DHL. We arrived at the office just two minutes before closing because I urgently needed a package. Due to weather conditions, the delivery had been postponed to Monday instead of Friday.
Shelena told us not to worry and kindly stayed after her working hours to help us. She was very kind, pleasant, and helpful, and she managed to locate our package for us. We truly appreciate her excellent customer service and willingness to go the extra mile.”
“Rachel in the storefront here was extremely helpful. I don't ship often, but she provided me with all the information and options I needed to get my package shipped out effeciently.
Apparently there is an ongoing issue at US customs port and ground shipments are currently being returned, she advised me of this and I chose another option. Hopefully it will be resolved soon!
Very friendly, prompt, and personalized service.”
“Such a great experience today thanks to Louie. He went above and beyond to help us ship a Christmas package and made everything easy and stress-free. His kindness and willingness to help truly stood out and made our day.”
Shipping Centers
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“I recently visited this UPS store and was pleasantly surprised by the fantastic service under new ownership. The new team is extreme friendly, professional and efficient. They made my experience seamless and stress free. It’s clear that the new owner care about customers and their experience and are committed to providing high level of service. I would highly recommend this UPS store for your printing and passport photos requirements!”