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“Has everything you need for rebuilding trailers. In-N-Out an hour with everything with great customer service. Traveling long distance to the store, they made sure I had everything I needed before I left”
“I recently began exploring veneering and entered the establishment to purchase a roll of oak; however, I was provided with exemplary service that surpassed my expectations. Although I did not note this gentleman’s name, I wish to express my sincere appreciation for the courteous and knowledgeable assistance offered in a genuinely respectful and non-patronizing manner. As a female customer, entering a hardware store and seeking advice can often be an intimidating experience due to the prevalence of condescending attitudes. Nonetheless, I left this store feeling empowered and confident because of him. I hope to cross paths with this gentleman on my next visit to express my gratitude, Lee Valley has undoubtedly secured my loyalty as a returning customer.”
“Hamza was excellent at guiding us for the selection of our vanity. He provided all the pricing and information we needed to make an excellent choice. We are very happy with the quality of the product and the final result. Thanks to the entire team!”
“I was not renting but had their mechanics doing some repairs on some old equipment for me. The guys in the front were entertaining and informative. The mechanic who worked on my 40-year-old weed eater got it running like a watch. Repair costs were fine, would recommend these guys anytime.”
“Great customer service at the store. They went above and beyond. From cashier to manager, everyone had a positive attitude. Nice to do business with good people.”
“I want to Thank Doug at the Pro desk Baseline store #7026
he was instrumental in helping me locate and reserve products at other locations. We were able to finish our bathroom renovation and my customers were very happy
Wendall Hughes
Hughes Home Services Ottawa”
“What a fantastic experience! My girlfriend and I are purchasing our new home, and went to Rona for our appliances. Juruj was so knowledgable, and explained everything to us so clearly. He answered all of our questions thoroughly, throwing in some of his own flair.
Was great to have him guide us through the process, and learn a little bit about his personal life as well.
An amazing man, both professionally and personally. Rona should be proud to have such a great ambassador for their brand!
Thank you Rona, and thank you, Juruj! We are forever grateful and will never forget this experience.”
“This is my go‑to store for renovation projects, and it’s always been reliable. I get most of my materials here — lumber, tools, hardware — and having a RONA Pro account makes it even better with an instant 5% discount. Customer service consistently delivers, and prices are often better than those at stores on the Ottawa side. A solid, dependable place in the area for anyone tackling regular reno work.
Big thanks to the Pro section staff — always helpful, efficient, and making every visit smoother for those of us picking up materials often.
Update: Thank you for the kind response and for recognizing the value of consistent service. I’m grateful for the support your team continues to offer — especially in the Pro section, where efficiency and care make all the difference. Wishing you all a smooth and successful season ahead.
— H.Z.”
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“The staff at this Home Hardware are always so friendly and helpful. They go above and beyond to make sure you find what you need. I have shopped here many times and will continue to come back.”