Apple Masonville is known for its exceptional customer service, with staff who are friendly, knowledgeable, and genuinely willing to help. Many customers have praised specific employees for their assistance, such as Josh, who successfully repaired a MacBook, and Darlington, who skillfully guided a customer through setting up an Apple Watch. Others, like Assad, have been recognized for going above and beyond to resolve issues, demonstrating patience and professionalism during complex transactions. Customers have shared positive experiences while purchasing new devices, like the iPhone 17 Pro, noting how staff provided thorough explanations of features and provided support throughout the buying process. The Genius Bar, represented by Amanda, has also received accolades for its helpfulness in addressing technical issues. Overall, Apple Masonville has established a reputation for excellent service, ensuring that every visit leads to a positive outcome, whether it's for repairs, purchases, or technical support. Many customers express their intention to return, highlighting the store as a reliable destination for Apple products and services.
Had a Great experience same day repair at genous bar Friendly good people , 3reps helped Me witv different things, first time here was excellent , will return to this location for future. Way better staff compared to waterloo Connestoga mall .
July 2026
They were unable to solve my problem! A system data size on my iPhone of more than 140gb. Strange and since none of their online solutions described that more 50 gb had never been seen, they had no idea of how to solve it. Even a hard reset and installation from the cloud only re-created the issue.
July 2026
Brandon took really good care of me and helped the me through the service. I highly recommend you talk to him! Keep up the brilliant work Brandon!
