The American Eagle, Aerie & OFFLINE Store provides a generally positive shopping experience with a great selection of items. Many customers report excellent customer service, describing the staff as super friendly, helpful, kind, and wonderful. Specific helpful services noted include assisting in finding new sizes and offering to ship purchases directly to a customer's home. The store is also described as an excellent location that is clean and welcoming, with exchanges being a breeze. However, one significant negative experience involved a problem with a store pickup order. Despite a customer calling ahead and being told to come, there was considerable confusion and a long wait upon arrival, with different sales associates providing conflicting information. The items were ultimately unavailable, which was disappointing and a waste of the customer's time. This incident highlights an occasional inconsistency in service. Overall, while most encounters are very positive, this store's service can sometimes be unreliable.
Ashley is the best!! She noticed I needed help and did her absolute best to accommodate. I love her customer service! :)
January 2026
Although I don’t shop at Aerie often, I had a positive experience with the staff today. Everyone was super helpful and friendly, and I really appreciated Neil’s help. I’ll definitely be back.
December 2024
They were all very helpful in helping me find my new size of jeans! The woman that helped me find a pair was very helpful and the two cashiers were very nice to chat with! Thanks :)
