The American Eagle, Aerie & OFFLINE Store provides a generally positive shopping experience with a great selection of items. Many customers report excellent customer service, describing the staff as super friendly, helpful, kind, and wonderful. Specific helpful services noted include assisting in finding new sizes and offering to ship purchases directly to a customer's home. The store is also described as an excellent location that is clean and welcoming, with exchanges being a breeze. However, one significant negative experience involved a problem with a store pickup order. Despite a customer calling ahead and being told to come, there was considerable confusion and a long wait upon arrival, with different sales associates providing conflicting information. The items were ultimately unavailable, which was disappointing and a waste of the customer's time. This incident highlights an occasional inconsistency in service. Overall, while most encounters are very positive, this store's service can sometimes be unreliable.
Was helped by Jaelyn! She is so friendly and knowledgeable!
March 2026
first of all, love these products. the material is so flattering and comfortable i feel like this brand knows what a woman wants. but what i came here to say is Saneea is such an angel. so helpful with a bubbly personality. hopefully i can see her whenever i come by:) thanks for all ur advice girl
March 2026
Amazing customer service, the sale associate Kaitlyn from AE helped me with choosing pairs of jeans and I found 2 pairs of pants I love to this day. And deserve a amazing raise for being able to handle my request and manage the changing rooms
