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“Very good customer service. The guy who served me has extensive knowledge on carbon monoxide detectors and similar products. Pay section was also efficient during a busy day.”
“I highly recommend this Home Hardware. They are extremely friendly, helpful. The store is very large and well stocked. They were very helpful when I ordered a BBQ and it was available very quickly.”
“I just want to give a huge thank you to William at Home Depot. I truly appreciate his kindness, patience, and willingness to help. He is literally a life saver. I had been trying to figure out a faucet and connector issue for MONTHS with no luck, and William took the time to really listen and help me solve it.
I was honestly feeling pretty desperate, especially after my dad passed away, and being in a situation where I needed help and didn’t know what to do anymore. William stepped in, helped me through it, and actually fixed the problem.
I can’t thank him enough. Thanks a bunchhhh, William…Home Depot is lucky to have you.”
“This is our second time buying appliances at Home Depot. After shopping around we got the best service from Mike. We ended buying all three pieces from this location. Mike was very patient and understanding with our requests. We highly recommend this location.”
“Decent little store, I just wish they didn't keep bankers hours. Some people need to go to the hardware store after 5:00 p.m., but those people need to shop elsewhere”
“Great customer service! They were able to do a paint match for me based off of very tiny paint chips and it was perfect! Got the sample size and it was just what I needed!”
“Superior service every time!
Every time I go in there, I learn something new from the staff. If I ask for help with finding something, they don't just direct me to a shelf. They ask questions and figure out exactly what I need.”
“I want to Thank Doug at the Pro desk Baseline store #7026
he was instrumental in helping me locate and reserve products at other locations. We were able to finish our bathroom renovation and my customers were very happy
Wendall Hughes
Hughes Home Services Ottawa”
“A cute location that has a lot in stock!! I was pleasantly surprised, all the employees seemed ready to help me out! I wish i remembered her name but a girl with red hair helped me a lot with picking out paint yesterday. Would recommend!”
“Amazing service from Rebekah!!
I had a fantastic experience at Rona+ today thanks to Rebekah. Even though she was busy mopping when I walked in, she stopped immediately to greet me with a smile. She processed my return incredibly fast and was so friendly throughout the whole transaction. She even let me know about the customer survey for a chance to win a gift card. I had no idea that was even an option! Her helpful attitude really made my day, and I will definitely be coming back to this location thanks to her. I hope management sees this and rewards her for her outstanding service!! Thank you again to Rebekah. We will definitely be visiting this location again soon.”
“Good morning,
Thursday October 11, 2024 at 8:20 p.m. I went to the store for an item that I saw online which showed that it was available in store but ultimately the inventory on the site had not been updated further. I came from 1h30 away I want to thank the manager who did everything possible with an employee so that I could obtain the fan from the Quebec region thank you to both of you I received my fan customer service 10/10 I hope they get this message and recognize it”
“I really like Rona because of the great selection of products, good offers and sales, and amazing staff that is always very helpful and friendly. The only reasons I am not giving 5 stars are:
- Website. It hasn't a very efficient search engine and it can be hard to find some specific products;
- Lack of a phone app;
- and, even though I understand the reasons why, it is a shame they will not keep selling Kobalt products, since I invested in a lot of them over the years.”
“So far experience here is much better than the Coventry road Canadian Tire. The guy here also, asked me to ask dealer what tire size should I get. But, he also explained why isn't this safe for him to recommend a tire for my car.
He was also kind enough to provide me an estimated quote, based on the fact that I may go for a downsized rim. Really appreciated his efforts. The other day at the same store, another employee helped me to decide what's a potential fit for my car.
I mean I totally get it, that I should confirm from a dealer before making the purchase. But I still feel, anyone who sell tires should be able to do some research and tell for sure what's the best fit.
They delivered the same message as the Coventry store, but unlike them, had a super helpful attitude. Loved it.”
“I purchased a custom kitchen at Rona boul. from Plateau to Gatineau, I did business with Gino Pimentel. WoW WoW WoW, we had 5 star service, we met with Gino 3 times to do the evaluation, the plans and the final order. Gino is a very human person, attentive to our needs, good advice and very patient. He was able to answer all our questions, we always felt kindness and above all the concern to guide us well in our choices and our final decisions. We are very very satisfied, our kitchen has been installed since September 2024 and we are very happy. Thank you Gino for your 5-star service, your professionalism, your patience and the love of your job. You are an exceptional employee and Rona should be proud to count you among their dedicated employee. I have worked in customer service for 38 years and when I make a comment it is because I mean it.”
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“I previously had the pleasure of being assisted by James and recently by James and Sath at Rona, and I couldn't be more impressed! From the moment I walked in, they greeted me with a warm welcome that made me feel right at home.
James is not only a hard worker but also genuinely cares about helping customers find what they need. His knowledge and willingness to go the extra mile truly sets him apart. It’s clear that he puts his heart into his work, making the shopping experience enjoyable and stress-free.
If you're looking for exceptional service, I highly recommend seeking out James during your visit to Rona. He is a true asset to the team!”