Shoe Stores in Nepean, ON

“I passed by today morning to buy laces for my new shoes since I did not like the ones already on.
I got a great customer service experience from the team members who recommended the right product for me, explaining why the were the right choice.

So, thank you folks!”

“This is the go to place for shoes... unlike other shoe stores they really understand feet issues and know their stock very well. They are excellent at assessing your feet and identifying the best shoes for you... there is a great selection including many very stylish options. I originally went to bring my mother who had a lot of issues with her feet but now I go there regularly for myself”

“Fantastic service ! Both ladies were extremely helpful, professional and knowledgeable. I enjoyed my visit and I found the most perfect boots. There was a really good selection. Will recommend this tootsies to every person who needs a good pair of boots.
(Thank you for letting me know I forgot something in the store)”

“The location is awesome bc of its staff. A shout out to Gifty Rose, who helped me out with a bit of a complicated return/price match. She is professional, patient and very sweet! Thank you Gifty!”

“It’s super rare to get good service anywhere these days. But the gentleman in the shoe section today ( didn’t catch his name) but was amazing to deal with. They didn’t have the kitchen shoes I needed ( my feet’s problem for being too wide ) but really appreciated the care.”

“We went there recently, and had THE BEST customer experience I have had in a shop in ages. Having been a retail manager for a premium brand in the past- I know what quality of care feels like in an in-store experience and let me tell you, this staff member Kelsey went ABOVE and beyond for us. I have no affiliation with this store, more so, it was my first time shopping there in person I usually order online or buy my vans through a discount shoe brand. So I took my super picky husband to this shop just with the intention of browsing. We had been to every shop in the whole mall searching for shoes and not only is he picky, but he’s also extremely cheap too. Well, after being in this shop- we felt instantly at ease and Kelsey was sooo good with our daughter who was not super jazzed about shopping for someone other than herself - lolz but as soon as Kelsey gave her a cool VANS sticker she was soo delighted and on her best behaviour (good job, knowing how to deal with kids!). So my husband, because of the customer support ended up trying on mannnny pairs of vans and picked two pairs that he really liked. But, because he’s cheap we had to think about it and make sure he checked every last store to make sure that this was the deal he wanted to go for. He intended on buying just one pair of shoes …. But because of the way she was seriously like “no worries if you want to think about it and go grab a bite and decide they’re not for you that’s totally okay there’s no pressure at ALL” and they were literally the ONLY person in that entire mall that 1- greeted us when we walked in, 2- was super engaged but not hovering while we looked 3- didn’t get weird about us asking her to try on sooo many different styles and while he was picking and they were helping us she stood by and didn’t walk away making it hard to find her to ask her for a different pair to try 4- she knew her stuff and was super knowledgeable about the brand, also mentioning how it was gender neutral and I liked that a lot 5- she wasn’t pushy, she didn’t get weird when we left to grab food before making a choice 6- when we came back our daughter was holding some items that she got at a different shop and Kelsey walked up and offered our little girl a mini vans paper bag to put her other items which was totally cute and made her feel amazing, walking around with her mini bag on her arm like a purse! What a stand out experience. So much so that I am here reviewing a store which I NEVER DO, this is because this shop associate deserves the recognition for a job well done! Not only was she able to help me get my husband to finally buy himself new shoes after years, he got two pair which was totally amazing! Thank you for your super great attitude and fun experience! I’m already planning to return this week to buy my son a new pair for school! Yay VANS but most importantly, I hope they realize they have a GEM with this employee!!!!”

“Today I had the pleasure of dealing with Bernard. Benard was patient and professional even though this Sunday was busy. He deserves 5 stars ?. The reason for a 4 star review instead of perfect score, was due to the fact that there was a short squabble with the employees working in that store. Sam ( a manager) was vocally telling Bernard to follow orders and she was exerting her authority over him. The manner she had done it was degrading to Bernard and it was done in front clients. I just think she needs proper managing training. Just my two cents.”

“I had an awesome experience at the Work Authority store yesterday!

I was looking for a bomber work jacket and safety boots, and they had exactly what I needed. The selection was solid, with high-quality options to choose from. What really made the visit great was the customer service. The staff were super helpful, patient, and knew their stuff. They walked me through my choices, explained the features, and helped me pick the perfect gear.

I left with a durable jacket and some seriously comfortable boots that I know will hold up. The store was clean, organized, and easy to shop in. I’ll definitely be back for more workwear. Highly recommend!”

“Dropped by Suzy Shier at Bayshore yesterday just to browse with my friend, but thanks to Mousum’s amazing pitch, service and recommendations, we ended up picking up way more than we planned haha; and honestly, no regrets! She was super friendly, patient, and had a great eye for style. Easily one of the best shopping experiences we’ve had. Definitely coming back!”

“Alyssa was amazing. She helped me get shoes that actually fit me and helped with my knee pain that stopped me from running. Hopefully I'll be able to run soon!”

“The staff at the Merivale location go above and beyond. I lost my receipt and they went out of their way to make it right and help me to an exchange. They always greet you when you come in and the store is always so clean . I won’t go to any other location. These employees deserve a raise. I appreciate all that they do and will always continue to shop here and u tell all my friends to shop there too”

“Kevin is an amazing rep and manager! Knowledgeable on the finer details and answered all of my questions. Took care of me without issue, I can tell he is a valued member of this company and as a customer 10/10 would return!”