lululemon is a technical athletic apparel company founded in Vancouver in 1998. It makes clothes for yoga, running, dancing, and other sweaty pursuits, with all locations having strong ties to their local communities. The outlet offers pieces that are a hit or miss, but customers can find great deals and items for a margin of the regular price. The staff at the outlet location are consistently highlighted as fantastic, incredible, helpful, kind, patient, and happy. They provide great customer service, are confidently knowledgeable, and offer mature, honest, and expert opinions, such as with correct sizing. They are eager to assist, not pushy or dismissive, and interact well with children. Cashiers politely inform customers of outlet policies, like not accepting online returns. The racks appear well-maintained despite busy conditions. Some feedback regarding major sales events like Black Friday and Boxing Day suggests a need for better crowd control, with a recommendation to have an employee monitor the line to prevent cutting and ensure fairness for those waiting. The incentive for the first people in line is appreciated, but better management is requested. Overall, the staff's excellent service and the opportunity for good scores on sale items define the positive outlet experience.
Smaller outlet than the one in Halton Hills (Toronto Premium Outlet). Few selections but at least the whole store is full of discounted items. Staff are mostly great and helpful. One male staff should be better educated in knowing which items are discounted further as other staffs said differently.
December 2025
This was my first time at the outlet. Yoshi was awesome! She was super helpful and knowledgeable. She took the time to help me find exactly what I needed and was so friendly the entire time. Great customer service thank you, Yoshi!
December 2025
The outlet Lulu staff is incredible !! Was there Dec 10 th evening and all the sales staff were so helpful, kind, happy, the best service !! Found us deals ! The best !!
