Thor Motors Ford Orillia has been a family-owned dealership since 1961, serving the community for over 60 years. Known for its family values and commitment to customer service, the dealership has established itself as a long-standing and trusted partner in the local area. Customers praise the exceptional service they receive, particularly from the knowledgeable and friendly sales staff who go above and beyond to ensure a positive experience. Buyers highlight the seamless process and the guidance provided by the salespeople. The dealership's dedication to customer satisfaction is further demonstrated by its willingness to stand by its products, even when issues arise outside of the warranty period. Customers appreciate the team's commitment to resolving problems and maintaining their trust. Recent reviews praise the dealership's responsiveness, with one customer highlighting how their truck was repaired and ready to go within 48 hours after being towed in. Customers also commend the honesty and friendliness of the sales team, particularly mentioning salesman Steve Ferrari as a great representative of the dealership.
This was the best and easiest experience purchasing a vehicle. From beginning to end everyone involved was very friendly and knowledgeable and most importantly honest. I would highly recommend purchasing your next vehicle here.
October 2024
Service Advisor Casey McGrath was excellent in solving my issues with my 2018 F250 Diesel truck! He constantly kept me updated, and was always polite and pleasant to deal with!
October 2024
THORS listened about my concerns investigated, repaired & delivered . A most excellent service experience!
