Fresh Air Experience is a highly regarded bike and ski shop known for its exceptional customer service and product knowledge. Customers consistently praise the staff for their integrity, helpfulness, and willingness to provide honest advice. Whether it’s for bike repairs, accessories, or purchasing new bikes, the team goes above and beyond to ensure satisfaction. Many long-time customers highlight the supportive atmosphere and the willingness of staff members, like those named, to educate and assist with any inquiries. Visitors appreciate the shop’s commitment to resolving issues, as seen when a customer received prompt assistance after a minor bike tune-up problem. Additionally, the shop’s helpfulness extends beyond bikes; customers have shared experiences of receiving support during unexpected situations, such as a flat tire. With a strong focus on community and customer care, Fresh Air Experience has established itself as a trusted local business in Ottawa, making it a go-to destination for biking and skiing needs.
Amazing and helpful staff. Super attentive. A great experience
June 2025
My husband and I have been long time customers of Fresh Air Experience. The customer service and product knowledge keep us coming back whether it’s for repairs, accessories and most recently a new bike. Special shoutout to Pat and Duncan for always helping and educating us along the way!
February 2025
A nowadays rare rental location (going by what my colleagues told me).
