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9:30AM - 8PM
420 Bank St, Ottawa
Pet Stores
“Absolutely a beautiful place! The staff are just amazing and caring, they are understanding and compassionate people. My cats love the #weruva selection as it’s the only wet food all three can arrange upon ??”
“Absolutely wonderful store. The owner is a total sweetheart, and is super kind. The shopnis pet friendly, of course. And shes always giving out free samples. Shes been my go to pet shop since moving to the hill”
9:30AM - 6PM
274 Bank St, Ottawa
Pet Stores
“Amazing experience, just like everyone said. I forgot to ask the staff member’s name, but the staff who helped me on Jan 2nd was incredibly helpful. I called before going to get my hamster, and he made sure I had everything prepared. He mentioned that dwarf hamsters need extra sand baths.
When I arrived at the store, the staff helped me pick my very first hamster and even let me hold them (which I wasn’t expecting because I was afraid the hamster might bite me), but it turned out really well.
The staff really seemed to care about the pets. When I mentioned I wanted to buy extra food, they told me I needed to buy food specifically for dwarf hamsters, also they love bok choy.
Overall, it was a great experience! My hamster has been home for a week now and runs on his wheel every night for over 4 km!”
“I would like to say that all the staff at this Pet Valu store are very attentive and always ready to help. I really appreciate how well I’m treated there, and I believe my little dog enjoys it even more, since she is always welcomed with affection and treats.
Besides the consistently great customer service, I recently bought winter boots with suspenders for my dog. The product is excellent — definitely the best boots I’ve ever purchased for her. However, I bought the wrong size, and when I went back to the store to exchange them, they didn’t have the size I needed.
The salesperson (I believe he might be the owner) kindly offered to pick up the correct size from one of the other stores the next day, and then we completed the exchange. I found that very thoughtful on his part.
I must say that there are other pet stores in the area, but what keeps me coming back to Pet Valu is the excellent customer service you provide.”
“Stopped in by chance at this lovely bird store. I was surprised at how busy this place was. I enjoyed a lovely conversation about humming birds and blue jays with one of the staff. I ended up buying a humming bird feeder. Very happy I picked it up as I’ve seen them many times in the feeder on my balcony at home. Although not close to where I live I will be returning to this gem of a store. Lots of feed for birds to chose from, lots of bird feeders and books. I’m glad I stopped in. Thank you for the information you shared with me.”
“I've always had good experiences here buying my crested geckos repashy. Staff have always been attentive to my needs, and respectful. I enjoy dropping by to visit the other critters as well :)”
“We bought two of the Harbour Slicker rain coats for our two German Shepherds. They are fantastic for keeping them clean and dry! The coats are also easy to put on (really important when you have to dress two dogs!!) and quick to clean. The quality of the workmanship is top notch also.
We had to switch the size for one of our coats, and the process was simple and easy.
I highly recommend this product and company based on our experience with our jackets!!”
“Wonderful store! They carry only quality products. Their raw food section is packed with veriery of different brands. The staff is always super informative, helpful and friendly. It's my go to place! Highly recommend!”
10 - 11AM 5 - 6PM
659 John Kennedy Way RR4, Ottawa
Pet Stores
“I boarded my cat here for a week and couldn't be happier with the experience. The facility was clean, spacious, and had a lovely outdoor area that my cat clearly enjoyed during his daily time outside. The staff were incredibly caring and accommodating, making me feel confident he was in good hands. What I appreciated most were the daily photo updates on Facebook—it was such a nice touch to see how he was doing each day. I would highly recommend this place to any cat owner, and I’ll absolutely be using them again if needed!”
“Met Robyn,Darlene and Basha! Amazing staff! They have wonderful groomers and they also carry SquarePet a Vet comparable without the use of Peas,Lentils, Legumes or Biproducts! Thank you for such an amazing experience!”
9AM - 9PM
2515 Bank St, Ottawa
Pet Stores
“I was there this morning looking for dog boots. The two individuals who were working were both extremely helpful, answered a lot of questions, and offered to look at the other stores to help us find correct sizing. It was nice to see such great service and a genuine desire to help customers, especially at this busy time of year. Unfortunately, I didn't catch their names, but hopefully they see this review and know who they are. Thank you!”
“I need to share the kindness and patience this store has shown me. After ordering items I don't always pick them up in a timely manner. My health limits me a times and my life would be very different without people in the world like I found here. Staff is very helpful and informative and know where items are in the store. I highly recommend giving this store a try. I don't think you will be disappointed.”
9AM - 9PM
556 Montréal Rd, Ottawa
Pet Stores
“Fantastic service week to week! The store manager is amazing ?. Always helpful with our dog Charlie. Always great deals and finds. Overall our favorite destination pup spot.”
“Omg Lucy had a blast ? their staff was knowledgeable & their team work was remarkable.
Sweet deals too.
None of your hard work went unnoticed. ??
Know you’re all appreciated.”
“The girl who works on Saturdays for nail trimming is amazing, my cat is usually very difficult when it comes to nail trimming, but the way she handled the process was truly amazing. Her control, care, and positive energy made my cat feel calm and comfortable the entire time. I’m very grateful for such an excellent service!”
“This is the best pet store you could go to I want with my son about a month ago and bought him a fish I was taking care off by a girl named Hannah she is super amazing and best customer service ever she was so helpful and caring at the same time she was professional the best employee ever congrats on choosing your staff I would definitely recommend and go to your store and Location with wonderful and knowledgeable staff ❤️❤️❤️”
“The staff here are great. They are generous with their time and attention. PetValu's support of local rescue organizations is also very appreciated and a key factor in my decision of where my pet dollars are spent.”
“Yesterday we had brought in our 8year old Wirehaired Pointing Griffon in for the first time at CocoMutts. We were not impressed with our previous groomer and decided it was time for a change. After hearing reviews about Cezanne and her handstripping we were very excited for the new look. After a near 4 hour process we ended up with a brand new handsome dog! We were so impressed it brought us to tears! We were a bit hesitant of the cost but man oh man, it was worth every penny and then some. We can't wait to bring back our dude for regular maintenance grooming moving forward. Thanks again Cezanne and team!”
“Very friendly staff and they sell the very nice Dog Harness Kong Ultra, it's quite hard to find, Amazon sells it 125$, meanwhile they offer it for 49.99$!
Check them out, great selection of items for all of your pets!”
9AM - 9PM
1750 Innes Rd, Ottawa
Pet Stores
“I had my first doggy spa today and it was pawesome! I was a little scared at first but Kate was nice and gentle with me, she’s a great doggy hooman. She gave me a bath, brushed my teeth and gave me a mani pedi. I gave her kisses to thank her for my special day and she gave me a treat! I can’t wait to see her again. Thank you Kate and everyone at Petsmart, they are so friendly 😊”
“The importance of coming here was to by fish they didn't past away so u get a five star rating from me staff calm and collective and very knowledgeable I'll be coming back sooner or later”
9AM - 9PM
255 Kanata Ave., Ottawa
Pet Stores
“Not a bad PetSmart if you need something quick, but I will say the cat toy section is a bit lacking compared to other PetSmart locations. The adoption center is a straight walk to the back, and the cats they get in are very sweet.”
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“We just moved to the area and my dog ran out of food, came into the store to get some and the gentlemen and woman I met were awesome! They were very helpful and super friendly and even gave my dog a bone to go home with! I'd much rather go to a local store like this than a franchise store”