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9:30AM - 8PM
420 Bank St, Ottawa
Pet Stores
“Absolutely a beautiful place! The staff are just amazing and caring, they are understanding and compassionate people. My cats love the #weruva selection as it’s the only wet food all three can arrange upon ??”
9:30AM - 6PM
274 Bank St, Ottawa
Pet Stores
“Amazing experience, just like everyone said. I forgot to ask the staff member’s name, but the staff who helped me on Jan 2nd was incredibly helpful. I called before going to get my hamster, and he made sure I had everything prepared. He mentioned that dwarf hamsters need extra sand baths.
When I arrived at the store, the staff helped me pick my very first hamster and even let me hold them (which I wasn’t expecting because I was afraid the hamster might bite me), but it turned out really well.
The staff really seemed to care about the pets. When I mentioned I wanted to buy extra food, they told me I needed to buy food specifically for dwarf hamsters, also they love bok choy.
Overall, it was a great experience! My hamster has been home for a week now and runs on his wheel every night for over 4 km!”
“I would like to say that all the staff at this Pet Valu store are very attentive and always ready to help. I really appreciate how well I’m treated there, and I believe my little dog enjoys it even more, since she is always welcomed with affection and treats.
Besides the consistently great customer service, I recently bought winter boots with suspenders for my dog. The product is excellent — definitely the best boots I’ve ever purchased for her. However, I bought the wrong size, and when I went back to the store to exchange them, they didn’t have the size I needed.
The salesperson (I believe he might be the owner) kindly offered to pick up the correct size from one of the other stores the next day, and then we completed the exchange. I found that very thoughtful on his part.
I must say that there are other pet stores in the area, but what keeps me coming back to Pet Valu is the excellent customer service you provide.”
“Stopped in by chance at this lovely bird store. I was surprised at how busy this place was. I enjoyed a lovely conversation about humming birds and blue jays with one of the staff. I ended up buying a humming bird feeder. Very happy I picked it up as I’ve seen them many times in the feeder on my balcony at home. Although not close to where I live I will be returning to this gem of a store. Lots of feed for birds to chose from, lots of bird feeders and books. I’m glad I stopped in. Thank you for the information you shared with me.”
“I've always had good experiences here buying my crested geckos repashy. Staff have always been attentive to my needs, and respectful. I enjoy dropping by to visit the other critters as well :)”
“I bought a coat for my dog 7 years ago and it’s still going strong! She’s 65lbs and on the long and lean side - the Chilly Dogs coat fits her perfectly. She’s a senior now so I’m trying to buy her pyjamas for the winter and this was the first place I looked haha, thought I’d finally leave a review :)”
“Wonderful store! They carry only quality products. Their raw food section is packed with veriery of different brands. The staff is always super informative, helpful and friendly. It's my go to place! Highly recommend!”
10 - 11AM 5 - 6PM
659 John Kennedy Way RR4, Ottawa
Pet Stores
“We absolutely love Cats Paradise! The staff are incredibly kind, caring, and friendly, and it's clear how much they genuinely love the cats in their care.
Our cat, Willow, absolutely loves staying there, especially the cat park and all the opportunities to explore and play. It's such a comfort knowing she's happy and enjoying herself while we're away.
The care and attention they provide give us complete peace of mind. We always feel confident that Willow is safe, loved, and very well looked after. We highly recommend Cats Paradise to anyone looking for a wonderful place to board their cat!
Thank you for taking such amazing care of Willow! ❤🐾”
“Met Robyn,Darlene and Basha! Amazing staff! They have wonderful groomers and they also carry SquarePet a Vet comparable without the use of Peas,Lentils, Legumes or Biproducts! Thank you for such an amazing experience!”
9AM - 9PM
2515 Bank St, Ottawa
Pet Stores
“I was there this morning looking for dog boots. The two individuals who were working were both extremely helpful, answered a lot of questions, and offered to look at the other stores to help us find correct sizing. It was nice to see such great service and a genuine desire to help customers, especially at this busy time of year. Unfortunately, I didn't catch their names, but hopefully they see this review and know who they are. Thank you!”
“I need to share the kindness and patience this store has shown me. After ordering items I don't always pick them up in a timely manner. My health limits me a times and my life would be very different without people in the world like I found here. Staff is very helpful and informative and know where items are in the store. I highly recommend giving this store a try. I don't think you will be disappointed.”
9AM - 9PM
556 Montréal Rd, Ottawa
Pet Stores
“Fantastic service week to week! The store manager is amazing ?. Always helpful with our dog Charlie. Always great deals and finds. Overall our favorite destination pup spot.”
“Omg Lucy had a blast ? their staff was knowledgeable & their team work was remarkable.
Sweet deals too.
None of your hard work went unnoticed. ??
Know you’re all appreciated.”
“The girl who works on Saturdays for nail trimming is amazing, my cat is usually very difficult when it comes to nail trimming, but the way she handled the process was truly amazing. Her control, care, and positive energy made my cat feel calm and comfortable the entire time. I’m very grateful for such an excellent service!”
“This is the best pet store you could go to I want with my son about a month ago and bought him a fish I was taking care off by a girl named Hannah she is super amazing and best customer service ever she was so helpful and caring at the same time she was professional the best employee ever congrats on choosing your staff I would definitely recommend and go to your store and Location with wonderful and knowledgeable staff ❤️❤️❤️”
“Great pet store here in Stittsville. We buy our food and have our little JRT pawdicure done by the wonderful groomers. The staff are amazing, top notch and so knowledgeable. Always ready to help and greet with a friendly smile. Store is so clean, spacious and well stocked with all sorts of fun stuff for your pet. I love stopping in as much as my dog. 🐕🐾”
“What a nice place to go to. I receive excellent customer service from Nick and Alexis
I would definitely shop there again they treated my little dog with some tiny treats”
“I brought my puppy in for his first appointment today, and it was also my first visit. Keyshanna was absolutely fantastic. She was so great with Mack, answered all of my questions, and made us both feel comfortable from the moment we arrived. Everything was clear, quick, and professional. Her kindness and genuine care really stood out, and she made what could have been a stressful first visit a great experience. Easily a 10/10 customer service experience. Highly recommend!”
9AM - 9PM
1750 Innes Rd, Ottawa
Pet Stores
“I had my first doggy spa today and it was pawesome! I was a little scared at first but Kate was nice and gentle with me, she’s a great doggy hooman. She gave me a bath, brushed my teeth and gave me a mani pedi. I gave her kisses to thank her for my special day and she gave me a treat! I can’t wait to see her again. Thank you Kate and everyone at Petsmart, they are so friendly 😊”
9AM - 9PM
255 Kanata Ave., Ottawa
Pet Stores
“We’ve been taking our pups to Jess R at Petsmart for a few years now and we’ve never been disappointed. She is wonderful with the dogs, follows our requests perfectly and we couldn’t ask for better looking pups!”
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“The staff are truly phenomenal. You can see how much they care with every interaction and they are extremely knowledgable. These people love pets. The selection of high quality products, especially Canadian products, is the best I have found anywhere. This store may be Ottawa’s biggest hidden gem. If I could recommend one place for pet lovers to shop, it would be here”