The Running Room store on Slater Street in Ottawa is a one-stop shop for running enthusiasts, known for its extremely knowledgeable and wonderful customer service. Staff provide expert guidance in selecting good footwear, going above and beyond to find the best shoes for problematic feet, flat feet, or specific support needs. They take the time to explain the benefits of different shoes and what feel to aim for, answering all questions without any pressure to buy. The service is frequently described as an A+ customer experience that exceeds expectations.
The atmosphere is warm, welcoming, and inclusive, with a focus on the belief that fitness comes in all shapes and sizes, making everyone feel genuinely welcome. The staff are also very knowledgeable about running in general, offering great advice. This combination of expert shoe fittings, top-quality gear, and a supportive community makes the Running Room highly recommended for all athletic needs, whether for a seasoned marathoner or a new runner.
Fantastic shop with plenty of different options but I was very impressed with the staff who helped me choose a great pair of running shoes highly recommend
June 2026
Lawrence was an angel! He gave me a great gait assessment and nailed the needed shoes on the first go! Was super informative and encouraging and even let me know about run club! I would 1000% recommend this location!
April 2026
Joanne was so patient and detailed with helping me find the right running shoes for my price range. Very satisfied with the customer service. She's very knowledgeable and had great advice as well :)
