Banks in St. Thomas, ON

“Evelyn Osariemen has been an exceptional Financial Services Representative at CIBC. Her professionalism, expertise, and dedication to providing outstanding customer service truly stand out. She takes the time to understand clients' needs and offers tailored solutions, making every interaction seamless and positive. Evelyn's commitment to excellence is a great asset to CIBC and its customers. Keep up the great work, Evelyn!”

“I REALLY LIKE THE BANK FOUND PEOPLE TO BE GENERALLY HELPFUL BUT TEND TO BE IRROGANT ,WE YOU GO IN THERE IS NO FEELING OF FRIENDLINESS MANAGERS ARE NEVER IN SITE HIDDEN IN THERE CUBICULES WITH THERE COFFEE SAD STAFF ARE NOT HAPPY TO BE THERE.SORRY FOLKS THATS WHAT i SEE AFTER 20 YEARS LONDON FOLKS ARE A LOT MORE UPBEAT.”

“I want to thank Laura M for taking the time with me today at BMO St Thomas. She was kind, considerate, thorough, knowledgeable, and unbelievably patient. Laura got everything done that I needed to do, which was a LOT. Thank you Laura!”

“So I recently switched banks and my old bank would automatically hold a balance over for 24 hours if there was NSF in my account, if the money materialized within that time frame I wouldn't get dinged with an NSF fee, there would just be a 5$ charge for holding the balance... Well RBC does not do that I've come to find out, so today I got dinged with a 90$ NSF fee for two transactions from the same place that tried to come out a day earlier than expected. I called the call center, the wait wasn't too bad and the lady was very nice and easy to talk to (I believe her name was Suzanne) she credited back half as a courtesy and gave me some helpful information to help avoid this in the future.I'm only writing this because I see alot of bad reviews here and I've personally never had a bad experience banking with RBC so far.Thanks RBC!Edit: The employees here will go above and beyond for you. This bank is somewhat old school in the sense they like to do things in person. A lot of the issues people have with this bank is not being able to get through on the call centre line, if you go into the bank physically they will take care of you. Shout out to Angela for her wonderful customer service.PS I also I got a free iPad as a promo for signing up for a bank account with them, which is just a nice cherry on top. This place is always running promos for new bank accounts.”