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“I can’t say enough good thing about this branch especially the branch manager Lina Frewin who always responds to me when I need assistance:)
Very happy with this branch & will always stay with BMO since my fist time at the gage & Barton & now Stoney Creek:)
Would not bank any were else ?”
“Patricia Tortosa helped me with an identity theft and fraud issue and was extremely thorough, patient, kind and considerate. I couldn’t have asked for a better experience. Thank you for making a super stressful situation more manageable!”
“Polite and helpful staff, reasonable wait times, accessible ATM's. Clean and open interior layout. Not the biggest parking area, but it's usually not too busy!”
“Our financial advisor, Juan, is amazing. He is patient and very thorough when it came to any questions we had. He gave great financial advice and was so easy to understand, thank you Juan :)”
“Whenever I go into the branch, staff are very helpful and friendly. I also like having the personal assisted teller machine available after hours if I need it. Thanks Josie and team for being so great!”
“I cannot speak highly enough about Lori Wright at DUCA Credit Union in Burlington. My mother and I are both long-time investors with DUCA, and recently had the pleasure of meeting Lori in person after my mother first connected with her over the phone. From the very beginning, Lori has gone above and beyond in every way.
She was incredibly patient and kind while assisting my mother—something that gave us both such a sense of comfort and relief. Lori is the kind of person who truly does what she says she will, and follows through with such efficiency and care that it sets a whole new standard for customer service.
She is accommodating, proactive, and genuinely puts the needs of her clients first. It’s rare to find someone in any industry who combines professionalism with such warmth and reliability. Thanks to Lori, My mother and I feel confident and loyal to DUCA.
Lori Wright is a true asset to DUCA Credit Union, and I sincerely hope her leadership team knows just how exceptional she is. She has absolutely earned our trust and appreciation.”
“Have recently been to the branch on 2 occasions in order to set up new accounts for our teenager and to deal with an online banking concern. HANAA has been exceptional in handling all our requests and questions with professionalism and courtesy.”
“Met with a woman named Krishna yesterday, she was incredibly nice and provided me with everything I needed. I’m a bit younger, so she helped me understand the pros/cons of all the account options and found me the best one for my situation that would give me the most benefits. Everyone at the front desk was very helpful as well :))”
“Don't bee fooled anymore by the bad Google reviews. That was under old management. This branch is now amazing!
The Rymal location has greatly improved since the new branch manager took over this year. What a difference. The location is staffed properly, never have to wait in long lines and everyone seems happier to work there. This has led to a positive customer experience for me and my family. I have had complex situations and they all have been resolved quickly at this branch. Hats off to Michael and his team at Rymal! So impressed.”
“I recently had an account adjustment to be done. I visited the branch and was assisted by Jamie H. He is a very knowledgeable banker and explained the various options I had as a customer. Normally this is not the case at other branches and hence Jamie stands out in his role. Keep up the good work!”
“Outstanding service from start to finish.
I met with Mrs Kulwinder a couple times the consultation was informative, well-structured, and tailored to my situation. I left feeling confident and well informed so was my kids that went with me to open a teen account truly appreciated the professionalism and clarity. This is exactly the level of service you hope for from a bank.”
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“Joe assisted me in opening my business account, and he was extremely professional, knowledgeable, and patient throughout the process. He provided all the necessary information and guidance clearly and efficiently. I regularly visit this RBC branch — while it can get quite busy at times and some people may find the wait challenging, I recommend staying patient, as the team truly provides excellent service once it’s your turn. Kudos to Joe and all the team members for their great work!”