Metro Inc. operates over 600 food stores in Quebec and Ontario, with a strong commitment to customer satisfaction and loyalty. The store on River St in Thunder Bay, known for its wonderful customer service, has received praise for its friendly staff, particularly in the Floral Department. Customers appreciate the fresh produce and competitive prices, noting that some items are unique and not found in regular grocery stores. While many shoppers enjoy the wide selection of products and the quality of fresh items, there have been occasional concerns about product freshness, as seen with a watermelon and cream that were not up to standard. Customers are advised to double-check their receipts, as discounts can sometimes be missed. Despite minor issues, the overall experience at Metro is positive, with many expressing a love for shopping there. The quality of pastries and cakes is often highlighted, alongside the convenience of shopping without needing to pay for a cart. Though some customers have noted instances of feeling overlooked, the majority find the staff to be helpful and attentive. Metro continues to be a popular choice for grocery shopping due to its commitment to quality and customer service.
My kidz had sporting during FC Superior Rush matches
November 2025
Usually they have everything in stock and when there's none on the shelf, just ask an associate, they'll try their best to help.
October 2025
I love this store. The produce is usually fresh, the meat is good and the fish/seafood is plentiful. The checkout employees are friendly and helpful. The store is always clean. My only negative comment is that the regular prices are high but the sales are good and the selection is great!
